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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Definitely recommend

So caring and considerate, I would definitely recommend to anyone. Reviewed on: 9th July 2020

Amazing

Amazing service they were very helpful and friendly aswell as being very understanding Reviewed on: 9th July 2020

Brilliant

My personal experience brilliant very helpful and understanding my debt problem and doing there best to find the best option for me. Reviewed on: 9th July 2020

My life saver

I let my debts get out of control a bit and thought I could manage them but couldn't. Reviewed on: 9th July 2020

Help when at lowest ebb

We have nearly paid off our debts thanks to step change , without them I truly believe we would have been in a Much more terrible mess through redundancy , they listened I am eternally grateful , very trustworthy and deserve credit where due , Thankyou so much stepchange , Reviewed on: 9th July 2020

Susan Bridges

Step change is a brilliant charity. The people listen and are very helpful. I wouldn't be where I am today if I had all my debts. I will be debt free in a couple of year. I've got a bit of money in my bank now to get me the things I need. They always keep you updated. I've already recommended step change to some people. It's an excellent service I can't praise them enough. Reviewed on: 9th July 2020

Very good

They helped me get out of debt & I'm close to finishing, wouldn’t of done it without their help. Reviewed on: 9th July 2020

Life changer

Nearly debt free in just over 3 year's! Feel like a weight has been lifted from my life. So easy and stress free to arrange. Most helpful staff in the world. Reviewed on: 9th July 2020

First class

I always recommend Step Change to friends & family. They’ve helped my family & myself through some tough times and we’re immensely grateful. Reviewed on: 9th July 2020

So helpful and knowledgeable

Stepchange helped me so much I was on the brink of a breakdown they explained what could be done to help me and arranged it all and If I have a problem I just ring them and they sort it out there and then over the phone brilliant customer service and knowledge Reviewed on: 9th July 2020

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