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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Lifesaving help

I cannot express what a difference Stepchange made to my life, they provided light at the end of a long dark tunnel and gave me a solution that I could manage going forward, am so grateful Reviewed on: 9th July 2020

From ultimate depression to some peace

Due to various problems I amassed a lot of debt on credit cards to the point that getting behind increased payments to these credit cards that took almost all of my state pension. I have never know such worry and did not know where or who to turn to. I searched the web for solution and at the same time my wife found an advert for Step Change. I contacted them with much fear. From the onset their staff controlled my fears and most importantly they were never judgemental. We discussed various options and when decided upon one they immediately guided me to get together all bill payments, creditors Totals and bank statements. Thereafter we agreed upon a budget topic by topic, submitted it to creditors etc for approval. When it was approved I have never felt soo relieved as at 74 the stress was taking its toll. Without any hesitation I would urge those who find themselves in financial troubles to contact Step Change as soon as possible. They are just a phone call away to discus problems and help as needed.Thank you Step Change you gave my wife and I part of our life back. Reviewed on: 9th July 2020

Helpful

When I contacted Stepchange I didn't know what to expect but I neednt have been worried. The members of staff I have spoken to have always been so helpful and friendly. I cannot fault there professionalism. I would recommend this company to anyone. Reviewed on: 9th July 2020

Excellent service!

I was so stressed , I didn’t know which way to turn. I phoned step change and within half an hour everything was sorted. That night was the first time I slept properly in weeks. Reviewed on: 9th July 2020

Brilliant!

Caring and non judgemental, I'm so grateful I forced myself to speak with them. They are a lifeline. Keep up the good work you do Stepchange. Reviewed on: 9th July 2020

Very good service

Very good and helped me alot would recommend them to anyone if needed help. Reviewed on: 9th July 2020

Supportive non judgemental

I can't thank Stepchange for the support advise and not judging me for the errors I have made with money due to a nasty divorce. They are amazingbthey have made me get on the right track again thank you x Reviewed on: 9th July 2020

Lighthouse in the storm

Everyone I have spoken too have gone above and beyond in their job to make me feel I’m not alone and have guided me every step of the way through my personal storm a beacon of light guiding me in the right direction thank you Step Change Reviewed on: 9th July 2020

Helpful and caring

Flexible, caring and thorough in assessing and implementation. Would recommend if you are worried about debts, they really help to put things in perspective. Reviewed on: 9th July 2020

Live and Let Live

Having been with Stepchange for a while now, the quality of responses to enquiries is tireless and always polite, enthusiastic and knowledgeable, always wanting to do their best for the client. Reviewed on: 9th July 2020

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