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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Reliable. And prompt.

IV e had dealings with step change for over ten years. And they have stuck by me. Reviewed on: 9th July 2020

Costumer oriented

They make sure you had the best deal. Reviewed on: 9th July 2020

First class service. Nice people to deal with. Thanks.

Since I contacted them few years ago. They have helped me a lot. Reviewed on: 9th July 2020

Life saving

If it wasn’t for stepchange helping me with my budget and sorting out the payment plan to my debtors I wouldn’t be here today. My depression and anxiety was made 1000000 times worse by debtors and stepchange really saved my life. Reviewed on: 9th July 2020

Ms

They don't judge you. they listen, and help you to liaise with your creditors to get an agreement for repayments. Reviewed on: 9th July 2020

Removed a weight of my shoulders

Took a weight off my shoulders, they didn’t judge and only wanted to help, set up a plan and took care of everything. StepChange has truly changed our lives and made my sleep at night again. Reviewed on: 9th July 2020

Very good service and support

We contacted Step Change to see if they could help us. They were very helpful indeed. Their staff were courteous and knowledgeable. They put us at ease and helped us manage our debt. Reviewed on: 9th July 2020

Best companion

Well general is very good . Sometimes slow to answer but most of the time is super ok Reviewed on: 9th July 2020

Very Helpful

I’ve been with StepChange for 3 years on a debt management plan. They’ve changed my life for the better and have been with me every step of the way. Very easy and can’t stop recommending enough to people who have fell into debt and need help. These guys are brilliant and I’m forever greatfull for everything. Reviewed on: 9th July 2020

Thank you

I finally found peace of mind, thanks to you helping me Reviewed on: 9th July 2020

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