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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16710 reviews)

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4.95

Based on 16,710 reviews, last reviewed 12th May 2026

96000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

When you are in debt, you feel afraid and ashamed. When you are in debt, you feel afraid and ashamed. The non-judgemental approach made it easier to be open with the debt. And the support that I have r... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16710)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Excellent service easy to talk too

Excellent service easy to talk too Reviewed on: 6th May 2026

Worry gone!

I was so worried and didn’t know what to do until stepchange was recommended to me. The initial call was about 2 hours long but by the end of it I felt so much better. I didn’t feel judged in any way and it was a solution I didn’t know was available. Reviewed on: 6th May 2026

I needed to find a way out things were way over my h...

I needed to find a way out things were way over my head .these guys came to my rescue .no more sleepless nights . im not over the hurdle yet things are still hard but much easier now . Thank you Reviewed on: 6th May 2026

Totally understanding and so helpful when I was over...

Totally understanding and so helpful when I was overwhelmed with debt.Make it easier to get back in control with there support. Reviewed on: 6th May 2026

No more stressing

They’ve taken the stress away from money worries one easy affordable payment a month easy online experience Reviewed on: 6th May 2026

Step change helped me with a monthly debt plan and t...

Step change helped me with a monthly debt plan and took all the stress and anxiety of the debt of me. The friendly service they provide was paramount at the time as I felt so underwhelming during the consultation. Reviewed on: 6th May 2026

Stepchange has changed my life.

Stepchange has changed my life. it has given me freedom and peace of miind Reviewed on: 6th May 2026

Step Change Debt Charity is an angel.

When I called them I was completely lost and depressed, now I am happy. Step Change Debt Charity is an angel sent by God to save my life. Reviewed on: 6th May 2026

StepChange saved me from 5 figure debt blackhole

I approached StepChange when I found myself in 5 figure debt with no appealing exit in sight, these people quite simply saved me... I'm 3 years into a DMP now with almost 50% cleared, still a few years to go but there is a light at the end of the proverbial tunnel. Reviewed on: 6th May 2026

Very helpful and reassuring servic

My experience with StepChange was very positive. They explained everything clearly and made the whole process easy to understand, with no pressure at all. They took the time to review my situation and offered options that suited me. The advisors were kind, patient, and professional. I felt much more in control and reassured after speaking with them. I would definitely recommend their service to anyone struggling with debt. Reviewed on: 6th May 2026

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