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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Saved my life

Every time I speak to someone at Step Change they are friendly, helpful, kind, caring and I always finish the phone call by thanking them for being so amazing. They completely take the stress away, they understand and treat me like a human being, and ultimately, with their support, I am now moving forward with a positive mind frame and completely stress free Reviewed on: 9th July 2020

Life saving

I felt under pressure and couldn’t cope , I was having dark thoughts and couldn’t see a way out. My wife told me to call StepChange and it was like all the worry and stress was lifted off my shoulders. Reviewed on: 9th July 2020

Helpful

Surely that is something that should be recognised and should receive some word of praise. Reviewed on: 9th July 2020

A friend when you need one

Always treated with courtesy and patiencly. Reviewed on: 9th July 2020

Amazing Company with lovely people that changed my life for the better

Due to unfortunate circumstances I could only pay minimum amounts on the credit cards and store cards that I had and the balance on each card was not reducing . I could not see a way out of my situation and the worry and stress was making me so ill. Then a friend who I had confided in told me to contact Stepchange. I did and it changed my life. They were so understanding and did not judge me and worked out my affordable payments so I had enough left to live on. I can’t thank them enough. Reviewed on: 9th July 2020

Nothing is too much trouble

Excellent and accurate advice delivered in a friendly yet professional manner. One is treated as a priority, not a nuisance. Reviewed on: 9th July 2020

So helpful

I was really struggling to cope with debts on credit cards. My husband has alzeimers & is in a care home & the fees are almost more than I can manage. Without Step change I would be lost Reviewed on: 9th July 2020

Hard times

stepchange really saved me My husband left me it was so difficult emotionally but even worse when I had to face debt problems, I couldn't manage i felt desperate didn't know what to do, i found by chance stepchange online, the person I spoke to was very very supportive think she felt sorry for me, I just broke down in tears, I didn't realise there waS someone out there to help, I was overwhemed, and never looked back since and now am coming to the end of my debt management, thankyou Reviewed on: 9th July 2020

Straight talking and friendly.

I was very worried and unsure of how to deal with my debts, but Stepchange were amazing at not only helping sort out my debts but reassuring me that i could get myself back on track. I Only wish i had contacted them sooner. Reviewed on: 9th July 2020

Changed my life

Thanks to the fantastic staff @ StepChange my life has become a worry free zone. Another company I had used where only paying half the amount of my monthly payments to my creditors . I’m pleased to say the whole amount is now being paid . Easy to set up and manage . I have had absolutely no issues at all with any creditors . I have never missed a payment and my debts are slowly but surely reducing. I’m very happy with my DMP . Reviewed on: 9th July 2020

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