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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Made my life so much easier

Made a horribly overwhelming and upsetting time of my life so much easier and less stressful Reviewed on: 9th July 2020

Very good organisation to get help.

I recommend Very good organisation to get help. Reviewed on: 9th July 2020

Weight has been lifted..

Initially the set up process took longer than expected which had me feeling worried that my application would not be processed. The hardest part was admitting that I had ran out of options and that a debt management plan was the best option or only real option to manage my personal debt. To face up and finally admit that I needed help was such a daunting feeling and I knew that my debt was effecting all aspects of my life. The first few months of my DMP taught me to budget my money and I am finally left with some money at the end of each month and has stopped me being an impulsive spender. I genuinely feel a weight has finally been lifted off my shoulders and I can now see a light at the end of the tunnel to getting rid of the debts that have caused so much anxiety over the years. My only regret is I didn’t do this years earlier as looking back my debt had got worse year on year.. I can not speak highly enough of Stepchange and its staff team, who helped me throughout the application process. I would recommend anyone who has concerns about their finances to access the Stepchange website to see what positive financial help and expertise is available. Reviewed on: 9th July 2020

Very friendly staff and willing to help you

They where there for me when I needed them Reviewed on: 9th July 2020

Got my life back

Everyone l have spoken with at Stepchange has been very polite and extremely helpful. Feels like you're having a conversation with a lifelong Best friend whom you have complete faith in. THANK YOU ALL FOR YOUR HELP Reviewed on: 9th July 2020

Life savers

About 15 years ago I was a single mum on the edge. Getting in touch with step change saved my life. It was easy to set up and it was so nice to talk to someone that understands and did not judge you. With their help I have paid back over £20,000 back with no worries and threats from my creditors. Yes it is a long time and I have struggled sometimes but I feel so proud of myself. I have paid back all most all the money from my creditors Now and this is all because I made that call. I will always be great full to the team for listening To me crying and supporting me through the most darkest time of my life. Finally if anyone is in the same boat as me it doesn’t matter how much you owe please use this service and Be strong get the best support you will ever have. Than you team Reviewed on: 9th July 2020

Caring company

Step change is a caring and compassionate company who put you at ease from the start they are always there to help you when needed. Reviewed on: 9th July 2020

Brilliant

This company is a brilliant service and with wonderful staff that treat you with care and respect, they helped me so much and are still doing , I can’t thank them enough, so THANK YOU love Michelle X Reviewed on: 9th July 2020

Always ready to help

Excellent help from your staff Reviewed on: 9th July 2020

Quick and easy and super helpful

My Stepchange DMP was quick and easy to setup and as a result I'm in control again. I've recommended the service to my friends and I know of several people who've taken control of their finances thanks to StepChange Reviewed on: 9th July 2020

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