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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I would 1,000 percent recommend Step Change to anyone I know.

Stepchange has helped me to deal with financial problems that I thought could never be solved.They are always at the other end of the phone to help,and made It possible for me to sleep at night. My debts were out of control ,and there was no end in sight.With the support of Stepchange I am now able to count down the months and can see the end of my DMP. I never believed this would be possible. I can't thank them highly enough. Stepchange are magnificent!!!! Thank you. Reviewed on: 9th July 2020

Excellent service

I was struggling financially and the service I received was amazing. Very patient understanding customer service advisors. Reviewed on: 9th July 2020

Lifeline

Excellent communication really lovely to deal with. Reviewed on: 9th July 2020

FANTASTIC

Since I came in contact with Stepchange they have helped me set up DMP to deal with my mounting of debts into one monthly affordable payment. Their staff are very professional and very supportive. They helped me to cope when my 3 month payment break overlapped with Covid-19 and also with my review. I talked with them about my struggles and they helped me. Stepchange is indeed a life saving company. Reviewed on: 9th July 2020

Great choice

Very satisfied with their customer service and the way deal with my debts. Reviewed on: 9th July 2020

Great helpful people

A great place very helpful staff helped me sort out my life without them I just don’t know where I would have been Reviewed on: 9th July 2020

Amazing from first phone call

So much support and help every member of staff I spoke to were so helpful and professional Reviewed on: 9th July 2020

Fantastic company

Step change really helped me I was getting lots of debt letters which was causing me awful anxiety. Contacted step change they worked out how much I could afford to repay and contacted all my debters offering them all a set monthly amount. No more letters would definitely recommend. Reviewed on: 9th July 2020

Transformed my life.

I was in despair after I discovered my husband, who had developed dementia, had not been paying his credit card bills and therefore racked up a huge debt with charges and interest. After struggling on my own for some time I went to StepChange and they were FANTASTIC - they assured me that we could create a debt management plan together, ‘please don’t worry’ they repeated. The DMP was achieved speedily and has been in place now for 8 months working seamlessly. I owe a huge debt of gratitude to StepChange, they have transformed my life. Reviewed on: 9th July 2020

Great and helpful

Best thing we ever did was contacting Step Change to help us manage our debt. I can now sleep at night knowing we have just one payment to make eSch month at an affordable cost. Reviewed on: 9th July 2020

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