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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16711 reviews)

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4.95

Based on 16,711 reviews, last reviewed 12th May 2026

96050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very easy to talk to them . Very easy to talk to them .and sought everything out .they understand your situation. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16711)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Very helpful and reassuring servic

My experience with StepChange was very positive. They explained everything clearly and made the whole process easy to understand, with no pressure at all. They took the time to review my situation and offered options that suited me. The advisors were kind, patient, and professional. I felt much more in control and reassured after speaking with them. I would definitely recommend their service to anyone struggling with debt. Reviewed on: 6th May 2026

Best FREE debt management company

I was on a different dpm with another company and I wouldn’t be nearly out of debt if it wasn’t for stepchange, helped with all my creditors and on the right track. The service is free so I wasn’t carrying on paying interest too the other company. Just wish I knew about stepchange awhile ago Reviewed on: 6th May 2026

I have always found Step Change a very friendly , pr...

I have always found Step Change a very friendly , professional helpful service Reviewed on: 6th May 2026

Took the stress out of the situation and helped to s...

Took the stress out of the situation and helped to see light and the end of a dark tunnel Reviewed on: 6th May 2026

DONT USE - TAKEN TO OMBUDSMAN

They never helped me or even bothered to help and i was left in a bad situation Reviewed on: 6th May 2026

Get your life back

We were in debt and didn't know what to do,sleepless nights and a lot of worring, so after a long time we couldn't take anymore I went online to stepchange and they sorted everything out and took a lot of our shoulders,I would definitely recommend them and get your life back. Reviewed on: 6th May 2026

Good advise

Very easy to speak to and making you feel at ease with the process Reviewed on: 6th May 2026

The best thing to do if you feel buried in debt.

The best thing to do if you feel buried in debt and cannot see a way out is to get real help - Stepchange provided the forms to help me budget and fully assess my finances and came up with a plan to pay everything off within 4 years, contact all creditors on my behalf and get a plan agreed by all of them. With annual reviews and statements, I'm always up to date and managing everything again. One and a half years into the plan, £16k of debt is down to £9.2k and looking forward to being debt free, an outcome I never thought possible. The staff are friendly, honest and realistic in all their dealings and I can't recommend them highly enough. When I contacted Stepchange and set up a plan my whole perspective changed for the better - it literally changed my life. Reviewed on: 6th May 2026

Thank you so much for giving my life back to...

Thank you so much for giving my life back to me Reviewed on: 6th May 2026

a very understanding and helpful group of people to...

a very understanding and helpful group of people to help you every step of the way. Reviewed on: 6th May 2026

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