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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Best debt charity available

From day 1 they have been absolute best every time I had an issue with a company they got it sorted straight away for me, they help me go in the right direction I’m nearly finished my plan with them had it not been for step change I’d of been in a bad situation. That is why they deserve an award. In my opinion there is no one that comes close to how step change function. Reviewed on: 8th July 2020

Life saving help

I was very close to a breakdown after spiraling into debt and other unforeseen circumstances. I was referred to Step Change and during my first call I felt like a weight had been lifted, I broke down during the call but I was reassured throughout with full explanations on what to expect. My help was tailormade and I am now one year away from debt free. I am proud to say that I will not be going back to a life of loans or credit cards. When this over donuts will be on me. Reviewed on: 8th July 2020

Excellent service

Step change is very supportive and very helpful to sort out my debt. Im very grateful for the excellent service rendered at the height of my debt crisis. The staff are very kind, very understanding and very professional. I proudly nominate the step change for consumer credit awards 2020 Reviewed on: 8th July 2020

Complete help and piece of mind

Step change are so helpful. They have eased our financial troubles and are always willing to help with hurdles we regularly come upon, we’d be completely lost without them. Thankyou so much. Reviewed on: 8th July 2020

Couldn't have asked for better service.

Extremely helpful staff, explained everything and they didn't judge my situation. I know if I have any problems there is always someone I can talk to. Reviewed on: 8th July 2020

A great help

StepChange helped me take control of my problem debt, made sure I had enough money in my budget for all the essentials and the odd special occasion, while I’m paying down my debts. They know their stuff. Reviewed on: 8th July 2020

Great service

the guys always try to help and always come away from the call feeling like ive had great help and service Reviewed on: 8th July 2020

Brillant

They friendly affordableprices to pay back I'm happy with the service Reviewed on: 8th July 2020

Help in the time.of need

I was in a very difficult position, I needed help fast. I contacted them online and the advice and support they gave was amazing, I'm now 3 years into a Debt plan and working hard to get finished Reviewed on: 8th July 2020

Piece of mind

Stephanie have let me get in contr of my finances again. No more stress Reviewed on: 8th July 2020

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