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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,672 reviews, last reviewed 5th Aug 2026
65% increase in 5 star reviews
in the past 90 days
29% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026
Anne C's avatar
Anne C

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Life changing

5
Step Change have really been life savers. Before I got in contact the only way I could pay even the minimum payment on my huge credit card bills was by using one to pay others but I had reached my limit on all. Step Change got me through that and after over 10 years I only have just over a year to be free of debt . A huge thank you to Step Change. Reviewed on: 8th July 2020
Badger's avatar
Badger

Light at the end of the Tunnel

5
Getting support from Step Change, allowed me to breathe again. They have given me the confidence to manage my finances. Thank you Step Change. Reviewed on: 8th July 2020
Jo's avatar
Jo

Excellent service

5
Step change have helped me so much, took a lot of my worry away, thank you very much. Reviewed on: 8th July 2020
Susan jones's avatar
Susan jones

Life 100% better

5
Was deeply in trouble money worries suicidal stepchange help me My life is better I can go to bed and have a good nights sleep without the stress and the worry many thanks to you all at stepchange Reviewed on: 8th July 2020
Alan Brunskill 's avatar
Alan Brunskill

I Am Really Impressed

5
I ran into financial difficulties for multiple reasons, & I was so stressed & confused, but by chance I came across Step Change & I can honestly say that with their help & guidance I have managed to turn my financial life around & have been on a debt management plan, therefore I have learned not to make the same mistakes & really try to live within my means. I am extremely thankful to Step change & I would be so happy for them if they won a befitting award for all their hard work the staff put in to help people. Thank you Jay Morokar Reviewed on: 8th July 2020
Jay's avatar
Jay

Yes I would there are great help

5
They help in many ways and are lovely to talk with Reviewed on: 8th July 2020
simone's avatar
simone

Excellent customer experience

5
Very helpful and excellent customer service Reviewed on: 8th July 2020
Heather Hume's avatar
Heather Hume

I can't thank stepchange enough

5
Stepchange staff are brilliant very caring and supportive especially when I was going through such a hard time Financially I felt suicidal where I lost control I couldn't pay my bills I had know spear money where I was getting charged left right and centre stepchange stop all that and now I can manage my bills. Thank you stepchange Reviewed on: 8th July 2020
Kathryn 's avatar
Kathryn

Excellent . Could not fault them..

5
StepChange have been very efficient in handling my debt problems. They were prompt, efficient, courteous and sympathetic to my problems throughout. I’ve been dealing with them since 2014 and would recommend them wholeheartedly. Mounir TADROS Reviewed on: 8th July 2020
mtadros43@gmail.com's avatar
[email protected]

Excellent service

5
The service is Reassuring And ideal for people who are going through hard times life these especially with the finance. Reviewed on: 8th July 2020
Adiolah 's avatar
Adiolah

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