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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Brilliant

From the very first time that I spoke to someone from StepChange they’ve been nothing but brilliant. Every member of staff has been supportive and provided me with all the information I needed. They’ve made me feel at ease and confident in the service they’re providing. I would highly recommend them to anyone. Thank you Reviewed on: 8th July 2020

Excellent Customer Service

Every staff I’ve spoken to at Step Change has helped me to resolve any issues I may have. Contacting them was the best decision I made - less anxiety as they continue to help me resolve my debts. Reviewed on: 8th July 2020

Super Super Charity

Very helpful and good service for financial problem. Recommended for everyone need help Reviewed on: 8th July 2020

Took away my stress and allowed me to breathe again

Being in debt is still pretty much a taboo subject in the UK. You dread phone calls and letters from creditors and live with constant dread, fear and anxiety. Step Change didn’t judge me. They guided me through the process and ultimately took the pressure from me so creditors couldn’t send me letters directly anymore And I didn’t have to dread letters and phone calls. I’m months away from being debt free, something I never imagined was possible. I know I have worked hard to pay every penny back and can be proud of myself rather than being ashamed and feeling like a failure. If you have serious levels of debt contacting Step Change could not only change your life, but ultimately save it. Reviewed on: 8th July 2020

Helpful Humans

I’m 4 years into my arrangement with 2 years (or hopefully less!) to go. Everyone I have dealt with at Step Change during this time has been helpful, knowledgeable and supportive. Some of the people I’ve spoken to have been in my position and their empathy is invaluable. I’m in this position due partly to circumstances beyond my control but I’ve never felt judged and I appreciate their own going support more than I can fully articulate. Reviewed on: 8th July 2020

Simply the best

Truly professional organisation. A life saver for many. 100% recommended. Reviewed on: 8th July 2020

Great help

They can make a difference to your life and well being x Reviewed on: 8th July 2020

No judgment, number 1 debt solutions

I felt ashamed and foolish at the amout of debt we had ran up but from starting the token payments to setting up a budget to pay more off the step change customer service staff has alway been helpful and friendly, can't rate them higher. Reviewed on: 8th July 2020

Excellent service I couldn't have done without...I can't recommend them enough

Extremely helpful and understanding. Everything is made clear and contacting STEP is no bother at all if you have any problems or questions. Reviewed on: 8th July 2020

Very helpful

So far two months in finding helpful and way less worry. Thank you Reviewed on: 8th July 2020

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