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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

just brilliant from start to finish

just brilliant from start to finish Reviewed on: 27th May 2026

I got into debt from losing my job due to injury.

I got into debt from losing my job due to injury. Stepchange sorted out a plan which I could afford and I am now close to being debt free. Reviewed on: 27th May 2026

The best day when I contacted stepchange.

The best day when I contacted stepchange. I can’t thank them enough. I have got my life back. Not digging into debt anymore. Genuine straight forward advice. Reviewed on: 27th May 2026

Absolutely fantastic people/company

Everyone who I've spoken to about my debts and worries have been amazing. They're great with helping you through your finances and sorting out a payment plan as well as give great advice and support. Highly recommend they've helped me massively. Reviewed on: 27th May 2026

Saved my life quite literally.

Saved my life quite literally. I was in a situation I thought I’d never be able to cope with. I found stepchange, can’t remember how but they’ve been amazing couldn’t rate them highly enough. Reviewed on: 27th May 2026

It gave me peaceofmind.

I had a lot of debt when my buisness went i spoke to debt change and they took time and helped with my budget Reviewed on: 27th May 2026

Really easy process very easy to understand and quic...

Really easy process very easy to understand and quick response Reviewed on: 27th May 2026

Very helpful and reassuring in stressful times.

Very helpful and reassuring in stressful times. Helped me work out a manageable repayment plan. Thank you. It alleviated the fear associated with being in debt. Reviewed on: 27th May 2026

The people who we have dealt with are so lovely and...

The people who we have dealt with are so lovely and they made us feel so comfortable about talking about our financial problems. They were not judgemental and so approachable. Reviewed on: 27th May 2026

Very clear advice which is practical to needs.

Very clear advice which is practical to needs. The way the account management works is very easy and there is always help available. Just the management needed when times are tough. Reviewed on: 27th May 2026

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