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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Relaxing and professional environment.

Amazing customer service, genuinely cares for their clients and interest. also sort out the best deals and offer a very helpful, honest and best advise in relation to debt management in very friendly and very professional environment. Reviewed on: 8th July 2020

Best debt advice agency

Friendly and empathetic advisors got my DMP set up within two weeks. The pressure lifted off my family and me. I would be pleased to recommend to people needing advice and help. Reviewed on: 8th July 2020

So understanding and always available to update changes in circumstances

As above and so supporting to changing life circumstances Reviewed on: 8th July 2020

Looked after us indeed continue to do so fantastic Organization

We got into debt , and without bias or opinion have set us on the road to a debt free life , we cannot thank them enough Reviewed on: 8th July 2020

Great work

Very grateful for the help and support Reviewed on: 8th July 2020

Very helpful

Friendly, helpful, and got me out of a horrible situation id recommend stepchange to anyone in debt. Reviewed on: 8th July 2020

Highly recommend

Very grateful to have found this company. Very quick and easy process Reviewed on: 8th July 2020

Good advisor some not so good

Had so not so good advisors not really interested in help gave me wrong number and out of date information made me look stupid Reviewed on: 8th July 2020

easy to talk to, very understanding

i was so worried about debt i didn’t know where to turn, i heard about step change but was petrified to call them, once i had plucked up the courage i soon realised there was no need to worry about calling, they were very sympathetic to my situation , non judgemental, but most of all kept reassuring me that they will find a solution to my problem and end my sleepless nights and worry, they kept their promise and now i’m on my way to being debt free.. 100% brilliant company . Reviewed on: 8th July 2020

Peace of mind

Step change gave me peace of mind whilst helping me to clear my debt Reviewed on: 8th July 2020

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