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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Brilliant

Best thing I ever did. No more stress and anxiety Reviewed on: 8th July 2020

Friendly helpful

I’ve been. With step change a while and found them great for help and advice , they do t judge you as there , there to help highly recommend Reviewed on: 8th July 2020

Life savers

AfterLloyds bank wouldn’t support me regarding a large loan and my wife having to leave work dew to her terminally ill mum we found ourselves fitting with only one salary...Some days were very dark... Reviewed on: 8th July 2020

Amazing

Stepchange really helped to deal with my debts and the debts are coming down. Customer services really understand and help you out compassionately Reviewed on: 8th July 2020

Life changing service

I am more than grateful for what this company has been able to provide for me! It has taken such a substantial weight of our family’s shoulders & has been there every step of the way. Reviewed on: 8th July 2020

Excellent

Stepchange helps me in a very difficult time Great advice, communication and help Reviewed on: 8th July 2020

Very very help full

Always listen and always helpful would be lost with out them Reviewed on: 8th July 2020

I am happy...

I am happy and satisfy with the way Step change is managing my debt with my creditors.. They gave me the best advise and different options to choose from to help me clear my debts. Thank you... Reviewed on: 8th July 2020

Really helpful

Professional friendly service , don't judge people's situations Reviewed on: 8th July 2020

Helpful and understanding

Always on hand to give sound financial advice. Empathy and a non judgmental attitude, was always given when talking to an advisor. Speaking to step change and setting up a plan, has reduced the pressure of having debts, Which I now can pay back in a more suitable way. Reviewed on: 8th July 2020

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