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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Everyone i speak to are friendly and experienced

Everyone i speak to are friendly and experienced Reviewed on: 24th May 2025

Enables structured repayments.

Enables structured repayments. This allows for planning and clear and concise statements. Reviewed on: 24th May 2025

From the pit to hilltops.

From the pit to hilltops. It seems I was not getting solutions for my financial burden. My finances were in taters not able cope payments. But when I turned to StepChange my debits has been very manageable. Kudos StepChange. Reviewed on: 24th May 2025

Can’t fault any of the experience they are here to...

Can’t fault any of the experience they are here to help Reviewed on: 24th May 2025

Excellent service.

Excellent service. Friendly people. Reviewed on: 24th May 2025

Top people, top job, took away my bent worry to a ma...

Top people, top job, took away my bent worry to a manageable level. Reviewed on: 24th May 2025

Best choice ever made.

Well I was in deep need for help to sort out my finances. Had much debt and yous have help me so very much . I m not worried anymore as I know that I got the best people on the job. Thank you so very much for your help. Reviewed on: 24th May 2025

Help at the right time

I was in a very difficult situation with no job, going through bereavement and I was behind payments and a big debt. Stepchange helped me to put things in order and gave me lots of peace. Reviewed on: 24th May 2025

Helpful , patient understanding

Very helpful explaining everything clearly and very nice and calm Reviewed on: 24th May 2025

Thank you so much for helping me set up my debt mana...

Thank you so much for helping me set up my debt management plan. Your guidance made a difficult process feel manageable and gave me a real sense of direction. I truly appreciate your support and expertise. Reviewed on: 24th May 2025

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