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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Rescued me from a debt spiral

StepChange have been amazing for me. I got caught in a spiral of taking out a credit card, maxing it out, then taking out another one to pay off the previous one, both helped by unplanned absences from work and poor mental health. I was at my wit's end when I finally worked up the courage up get help. StepChange were brilliant. They took all the information on my income and outgoings and set up repayment plans with all my credit card companies. They didn't pressure me to scrimp by on nothing, but agreed a realistic budget with me. All I need to do now is make one affordable payment to them every month and they divvy it up between my debts. If I have a change to my income or outgoings I can amend my budget online, or if I need advice their staff are so friendly, helpful and respectful. They aren't judgemental or condescending - they're just clear and open about the various options and actually do the things they say they will, like follow up calls with an email. For anybody in debt who wants to get on top of it, I can't recommend StepChange highly enough. Reviewed on: 8th July 2020

Friendly, helpful,knowledgeable

Very helpful and friendly when I was very stressed and anxious about my debts. Can't thank them enough for all there help. Reviewed on: 8th July 2020

Helped me out of a mess

Stepchange have managed to help me sort my finances when I felt snowed under with no where to turn, I would recommend them to anyone who has money worries. Reviewed on: 8th July 2020

So thankful to step change

A lot of worry and sleepless nights were sorted out simply and quickly by helpful and non-judgemental people. Reviewed on: 8th July 2020

Excellent service

I've had a very positive experience with the staff at step change. They listen to all circumstances and don't judge Reviewed on: 8th July 2020

Debt management plan

Everyone I spoke to has been amazing and really help me on my journey and I owe them so much . Reviewed on: 8th July 2020

Excellent

Easy to communicate with have helped me no end to control my debts I was in a right mess before contacting step change Reviewed on: 8th July 2020

Fantastic service

Everyone I have dealt with has been extremely helpful and there is never any judgement about my circumstances Reviewed on: 8th July 2020

You put my mind at ease

I was very desperate and did not know what to do. You help me guided me from the very start how to manage to clear my debts Reviewed on: 8th July 2020

They are literal life savers.

I found myself in a terrible amount of debt, not as much as some but too much for me to handle. I was struggling to hit my minimum payments, let alone be on time about it. I finally realised that my mental health would not survive if I didn’t find a solution. I found step change online, and after reading all the great reviews I decided they were who I needed to help me. I didn’t have to speak to anyone personally if I didn’t want to, they let you do your correspondence via email which again, was so very well received by my struggling mental health. They have always been so quick, efficient, sympathetic and responsive. They in short, saved my life. Reviewed on: 8th July 2020

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