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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

How helpful they have been

Had a lot of anxiety with money problems due to being unemployed step change have changed all my anxiety .brilliant customer service always putting you first and managing all my bills for me keeping them with in my budget great company Reviewed on: 8th July 2020

Fantastic customer service!

Always polite and professional, offering good advice and prompt responses to queries. They’ve made me feel so much better about managing my debt, because of them I can see there’s light at the end of the tunnel for me. Reviewed on: 8th July 2020

Excellent, caring and friendly staff.

I have nothing but praise for the great people at Step Change, I couldn't have managed without them. Thank you all you wonderful people.. Reviewed on: 8th July 2020

Incredible help

Stepchange was the help I wish I'd have took way sooner. Got a plan in place & I've never looked back Reviewed on: 8th July 2020

Extremely helpful

Very knowledgeable and helpful put my mind at rest in a very stressful situation. Was put completely at ease and did not feel I was being judged. Reviewed on: 8th July 2020

Supportive and compassionate

Using step change had not been a choice, it had been a necessity. Staff have been helpful, realistic and understanding of my situation, which has been a great source of relief. Thank you. Reviewed on: 8th July 2020

Life savers!

I really didn't think there was a way out for me with the debts that i had. I can't tell how grateful i am and how fantastic all the advisors are every time i have to get in touch. They truly deserve this award. Reviewed on: 8th July 2020

Fantastic

Helped turn my life around when I didn’t know where to turn Reviewed on: 8th July 2020

Amazing support

StepChange have literally changed my life. No matter who I have spoken to, every single person has treated me with respect and gone above and beyond to help me. I was living in absolute fear and StepChange have helped me to rebuild my life again. I could not be more grateful for them. They deserve the recognition for the amazing work they do. Reviewed on: 8th July 2020

Only us if in trouble

Very helpful and easy to use . Creditors recommend StepChange as a company which is excellent Reviewed on: 8th July 2020

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