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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Great service and communication.

Great service and communication. Reviewed on: 24th May 2026

Helpful, considerate, made to feel at ease.

Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

You really get the help without being judged

Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Amazing company, reassuring and truly life changing...

Amazing company, reassuring and truly life changing when you can see no way forward Reviewed on: 22nd May 2026

Life changing

Contacting Step change changed my life since i signed up all the stress went and now I am working towards paying everything off. I would so recommend Step change for anyone having sleepless nights. Reviewed on: 22nd May 2026

Good very helpful and quick to use

Good and quick to use and very helpful Reviewed on: 22nd May 2026

Life savers

I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Friendly helpful and sympathetic.

Friendly helpful and sympathetic. Without their help and advice I'd have committed suicide. As my life progresses they are always there to help and offer advice. Best of all, all my debtors are dealt with by Stepchange. Reviewed on: 21st May 2026

Stepchange the best thing I did was to contact them!

Since first contact with someone at Stepchange, i have had nothing but good, professional service. Everyone i have spoken to have put me at ease, never been judgmental, and have always gone out of their way to help. I feel the service is very valuable and they take the immense weight and pressure that you are feeling from you. They help you if you are struggling with the forms and offer support. I am so pleased that I took this route to help get my finances in order. I brought up two children on my own, have always worked full time, but felt I had nowhere to turn when it came down to my finances. For single parents especially, creditors only ever offer high interest payments, never offering 0% which would help significantly in clearing your debts. Thank you to Stepchange and for the empathy that their staff show towards their customers. Reviewed on: 21st May 2026

Easy process to set up debt support, very knowledgea...

Easy process to set up debt support, very knowledgeable supportive and non judgemental staff Reviewed on: 21st May 2026

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