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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Incredible charity.

Just under 5 years ago I admitted defeat with walking my tightrope that was my finances. One of my friends put me in touch with StepChange, having used them for their own debt advice. I haven't looked back since. From the first contact to the last they have always really approachable, easy to talk to, brilliant at helping however desperate and confusing the situation appears. The website is fantastic, with tools to help in the long term as well as during your crisis, the colour and font used is ideal, as is the way it is laid out. The fact that StepChange regularly get mentioned in the House of Commons, and no other debt organisation does, tells its own story. They really should be funded, not charitable, however the fact that they are a registered charity makes the service they provide so much more impressive. Stepchange have simply changed my life and I really hope that they win this award, I will always remember what an impact they had on the way I see myself. Thank you just isn't enough. Reviewed on: 7th July 2020

Thank you

Step change helped me and my family when we are at lowest and most vulnerable. The staff were so compassionate and knowledgeable and never judgemental. This company saved my home and my family, thank you x Reviewed on: 5th July 2020

In no way judgemental

Was at the end of the line having got into debt after my divorce..will never be able to thank STEP CHANGE enough. Thankyou Reviewed on: 5th July 2020

Got me debt free!

Amazing patent staff that helped me work out my money problems. Now on DRO and havin my cards writen off. I can sleep agen and my anxeyity is under control now as I don’t have money worrys anymoar. Thank u stepchange. Reviewed on: 5th July 2020

Exceptional support

StepChange provided me with the much needed support, guidance and encouragement to resolve my debt problems. They listen, empathise and are responsive and I would always recommend them - their services are truly exceptional! Thank you for giving me my life back. Reviewed on: 5th July 2020

Professional, non-judgemental, supportive

I cannot begin to put into mere words what I owe to StepChange - without their support & empathetic help I think honestly I was on the brink of ending it all... I know it was me that was running up debts & I was hiding it from everyone .. then one night when I was unable to sleep I came across StepChange and from that moment when I reached out to them I felt liberated, and believed I would be able to face up to my debts - thank you so very much ....you definitely deserve to win this award. Reviewed on: 5th July 2020

A truly wonderful organisation

They were totally supportive and helpful. Not once did I feel judged. They helped get debt free in 18 months Reviewed on: 5th July 2020

Life saver

To be an honest with out step change I wouldn't be here best people's in world and help out me any one highly recommend Reviewed on: 5th July 2020

Fantastic service

I was having sleepless nights due to being in debt because of my ex husband....Stepchange have been amazing with me through the whole process. It was THE best phonecall I have ever made. They have been on contact with my creditors and helped me regain my purse strings. Highly recommend them and can't thank them enough. Stepchange YOU ARE AMAZING AND THANK YOU FROM THE BOTTOM OF MY HEART Reviewed on: 5th July 2020

Making a genuine difference to peoples lives every day.

Ok, so I'm a little biased as I am fortunate enough to work for this incredible charity. Speaking to Clients everyday that have had their lives turned around because they turned to StepChange when through no fault of their own, their life circumstances changed and they found themselves struggling is very humbling and rewarding work. I love the work, and love helping real people turn their lives around.... Reviewed on: 4th July 2020

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