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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Help needed

From the start of my dilemma they have helped sort my debt into manageable amounts, and always listen with a sympathetic ear Reviewed on: 18th May 2026

Excellent service in all aspects

Excellent service in all aspects Reviewed on: 18th May 2026

Very helpful and first class service

Very helpful and first class service Reviewed on: 18th May 2026

Stepchange have helped financially and mentally

Stepchange have helped me reduce my debt with affordable payments. I used to do phone reviews annually but now I do them online. I can easily access all my info and statements in one place helping me keep a breast of my financial situation. No hassle from creditors just annual statements. Stepchange have helped me live a life instead of worrying it away. Reviewed on: 17th May 2026

They know how to help

Was really struggerling after COVID, StepChange helped me put a good plan in place to get me back on track. Through there advice my finances in a much better place and will be debt free by the end of the year. Reviewed on: 17th May 2026

Excellent

Brilliant service always there to help Reviewed on: 17th May 2026

Stepchange are alway helpfull, they are always happy...

Stepchange are alway helpfull, they are always happy to sort out your issues Reviewed on: 17th May 2026

takes the load off and is very straight forward

takes the load off and is very straight forward Reviewed on: 17th May 2026

Step change really has changed my life for the bette...

Step change really has changed my life for the better as before I'd started my debt plan i was struggling to get through every month, the plan helped me free up £100's each month Reviewed on: 17th May 2026

Step change has literally saved my life.

Step change has literally saved my life. The phone operators are fantastic, put you at ease and don’t make you feel bad. Reviewed on: 17th May 2026

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