Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16719 reviews)

View other StepChange products

4.95

Based on 16,719 reviews, last reviewed 13th May 2026

96350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

The customer service department there is flexible a... The customer service department there is flexible and ready to help Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16719)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Stepchange have taken alot of worry off me to which...

Stepchange have taken alot of worry off me to which I am grateful and I will be recommending them to friends and family. Reviewed on: 6th May 2026

Step Change helped me get in control of my finances.

Step Change helped me get in control of my finances. Every single person ive spoken to has been helpful and compassionate and im truly grateful for thier help and support Reviewed on: 6th May 2026

Help when I needed it most

I was in trouble financially, things had got on top of me and I felt there was nowhere to turn, however I found Step Change and they really helped. Virtually all of the actions were on line so not lots of embarrassing phone calls, and Im now on the way to being debt free. Reviewed on: 6th May 2026

No one was coming to save me. Changed my life.

Step change has changed my life. Single parent, part time carer and full time nursing student - I was drowning in debt (22K) which accumulated from bad financial decision making, having children young, always in full-time work however with one income relied on credit cards to help - over 8 years this accumulated, I didn’t know a way out, I was offered an IVA through a private company however after realising only 8% of my monthly payback was going to the creditors it didn’t feel right. I borrowed the money - I wanted to PAY it ALL back a rightly so. Therefore a friend had used Step Change - I won’t lie, the time spent forumulating a plan, getting all the creditors in place and happy took 5-8 weeks however now repaying £384 a month (doable) and knowing my money is going back to creditors makes me feel on top of the world. I will never look at credit the same, I was young, no help from family or friends, children and single however working full time I was barely keeping myself above water - genuinely step change has changed my life. I have 4 years and 10 months with the them to pay my creditors off however this is doable and I’m meeting the payments each month now and not worrying about paying my creditor back - the stress is elevated. I would recommend Step Change to anyone. I knew noone was coming to save me, however StepChange gave me a life line and really changed my life. Thank you! Reviewed on: 6th May 2026

I was seriously worried and stressed about my financ...

I was seriously worried and stressed about my financial situation within a couple of minutes l was spoken to in a kind helpful supportive way extremely non judgmental Reviewed on: 6th May 2026

Step change make it simple

Step change make the whole process of setting up a debt management plan as simple as following the guide step-by-step.Even the initial steps of preparing the budget let's you feel like you are starting to take back control. Reviewed on: 6th May 2026

Helping with my debt

I am so grateful to Stepchange for helping me with,y debt there website is so easy to navigate and filling in the form is so easy and to be able to check whenever I want on my account cannot recommend them enough for there excellent work Reviewed on: 6th May 2026

I was in dire straits financially until I went to St...

I was in dire straits financially until I went to Stepchange. Everything was sorted for me which was an enormous relief. The staff are always on hand to help with any query. I'd recommend them to anyone. Reviewed on: 6th May 2026

You have helped me sort things out

You have helped me sort things out Reviewed on: 6th May 2026

They are friendly, informative and non-judgemental.

They are friendly, informative and non-judgemental. They give you options and guidance and no pressure. When all is in practice, you get peace of mind and restful sleep. Thank you for putting the light on at the end of tunnel. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 4.92 from 13 reviews
Debt Collection
from High Court Enforcement Group 1.60 from 3 reviews
Debt advice
from Money Wellness 4.92 from 5643 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub