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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16721 reviews)

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4.95

Based on 16,721 reviews, last reviewed 13th May 2026

96450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I cannot recommend Step Change enough. I cannot recommend Step Change enough. I buried my head for so long, feeling ashamed and embarrassed by my debt but the customer advisors were lovely ... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16721)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

You have helped me sort things out

You have helped me sort things out Reviewed on: 6th May 2026

They are friendly, informative and non-judgemental.

They are friendly, informative and non-judgemental. They give you options and guidance and no pressure. When all is in practice, you get peace of mind and restful sleep. Thank you for putting the light on at the end of tunnel. Reviewed on: 6th May 2026

Following the diagnosis of a serious illness, I expe...

Following the diagnosis of a serious illness, I experienced a loss of income and wanted to take proactive action to sort out my debts as I knew I would not be able to sustain the payments. Stepchange dealt with me compassionately and helped to get my affairs in order prior to my treatment beginning. They offered reassurance and helped me feel in control of the situation. Reviewed on: 6th May 2026

Stepchange have been so helpful

Stepchange have been so helpful in supporting me with my debts. I can see a future without debt as I am paying it off. Reviewed on: 6th May 2026

Step change were a huge help

Step change were able to help me by putting a plan together to oversee the repayments to my creditors at a point where I was feeling completely lost and felt like I was falling apart with stress and anxiety. Reviewed on: 6th May 2026

Debt management.

I was desperate and contacted Step Change, they were unbelievably professional and helpful. Reviewed on: 6th May 2026

Helpful advice

Useful advice given in friendly helpful manner Reviewed on: 6th May 2026

I was so worried and my mental health was deteriorat...

I was so worried and my mental health was deteriorating until I spoke to Step Change . The support and guidance they gave me was life changing. Reviewed on: 6th May 2026

StepChange is an amazing service !

StepChange is an amazing service ! My husband had lost his job and we thought we were going to lose our home. Step change helped us get our finances back on track and helped us to keep our home ! The staff are kind, caring and compassionate and there is always someone there to take your call ! I would highly recommended StepChange they are absolute life savers ! Reviewed on: 6th May 2026

THE BEST PHONE CALL I MAKE

Having lost my husband and only one lot of money coming in it was the hardest phone call to make but I needed of worried I was very upset but I thank step changes they have helped me so much Reviewed on: 6th May 2026

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