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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

A good word from a family member.

Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but when my bank decided to close my account without much reason i was struggling to pay my credit card and a loan i had recently taken out. Luckily i still had an account that was only to pay mortgage money into, and it was still active, so I contacted StepChange who were fantastic in taking over the payments for the three things that were important to get paid every month, and as I didn't owe much money to my bank, I paid the remainder off to leave just two creditors to pay off, and they were most helpful when i phoned them to tell them what i had done, and it wasn't a problem for them to update it into their system. So i would thoroughly recommend them to anyone who is in any financial situation, as they will do what they say they will on their website and take over the payments you need to be making along with the correspondence from all of the creditors you have, so you can relax and all you have to do is to agree on a date that you are going to have the money in your account to pay for it on a date of your choice, and they will do the rest, and you can keep an eye on your payments progress on their website whenever you wish, as it lists your creditors, and you can just tap on the drop-down link to see how many payments you've made so far, and how much you have paid, and still have to pay off, and the likely date at which your payments will end.. It's a simple way to take a bit of the stress of some of your money concern's or worries away from your thoughts and so aid your mental wellbeing too.... Yes I can recommend StepChange 100% Reviewed on: 16th May 2026

StepChange. An end to the worry of being in debt.

StepChange were very helpful in sorting out my payments to my creditors. The budget review helped me to see the funds I had available to pay towards my debt. StepChange were excellent in dealing with my creditors and helping me make affordable payments each month. Reviewed on: 16th May 2026

Im so glad that Stepchange is there for me, you're h...

Im so glad that Stepchange is there for me, you're helpful what should I do without you? I really thank you. Reviewed on: 16th May 2026

Great Charity

After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, they've been brilliant. Reviewed on: 16th May 2026

When things looked rock bottom, step change helped m...

When things looked rock bottom, step change helped me believe that there is light at the end of the tunnel, when no one else wanted to help Reviewed on: 16th May 2026

Learn to say "No"

To immigrants like me who are working in Uk learn to say NO to families, relatives and friends left at home if their requests for money or gifts are becoming financially stressful. StepChange showed me a very practical budgetting tool that puts my needs first and provided a way to be debt free. I am very grateful that I found StepChange. Reviewed on: 16th May 2026

Excellent

A massive help with a wealth of advice and experience Reviewed on: 16th May 2026

Debt and overall financial help

Excellent customer service, great with helpful and friendly service, very knowledgeable and helpful Reviewed on: 16th May 2026

Taking the stress out of money worries

Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties is difficult enough but they are superb Reviewed on: 15th May 2026

I was drowning in debt and I reached out to Step Cha...

I was drowning in debt and I reached out to Step Change and they listened and put a manageable plan in place to resolve my financial situation Reviewed on: 15th May 2026

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