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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Really helped me out, during challenging times,

Really helped me out, during challenging times, was upto my eyeballs after my break up, DMP helped out massively and I got back on my feet. Reviewed on: 23rd May 2025

This organization helped us resolve our financial is...

This organization helped us resolve our financial issues. We didn’t even notice how we ended up surrounded by such a huge amount of debt — it happened so quickly that we couldn’t understand how we got there. When we started looking for a way out of this situation, we contacted several organizations, but we liked StepChange the most. Firstly, because their agreement is clear, transparent, and easy to understand. We could see exactly what documents we were signing and what we were agreeing to — that was the deciding factor in turning to them for help. And the organization didn’t charge any additional fees for their services. I’m truly grateful for the support we’re receiving in dealing with our financial difficulties. We chose a repayment plan that allows us to pay back the full amount of debt, because I believe it’s only fair — if money came into our use, it should be fully returned. Reviewed on: 23rd May 2025

Settling debts and satisfying Creditors

From pressing debts and worry. Step Change worked out proposals for my creditors which were affordable and I am now on the road to success. So professional and understanding. Reviewed on: 23rd May 2025

Amazingly helpful

I have gotten alot of support............... Reviewed on: 23rd May 2025

Very friendly staff who do not judge

Very friendly staff who do not judge Reviewed on: 23rd May 2025

Dealt with my case exceptionally and gave me peace o...

Dealt with my case exceptionally and gave me peace of mind Reviewed on: 23rd May 2025

Changed life

I was in the dark for so long until I came to know about stepchange and it did change my life, I am slowly getting back my financial confidence. So grateful for everyone's help and for the excellent customer service. Reviewed on: 23rd May 2025

I was drowning in debt following a house move and a...

I was drowning in debt following a house move and a change in jobs, one bad month would have left me deciding between food or energy bills even though I was working full time. I had debts everywhere and just making minimum payments, it was the most depressing situation to be in. StepChange are amazing, I didn't feel judged and they understood how best to budget and how much I could afford to pay. Things are improving and I try and up my payments where possible but having the weight of that debt removed was life changing for me. Reviewed on: 23rd May 2025

Big help to get back on the straight and narrow...

Big help to get back on the straight and narrow Reviewed on: 23rd May 2025

I didn't know to go to help me.

I didn't know where to go that would help and was free. They were brilliant helping me with no judgement. I am grateful for the help advice and effort they gave me. Reviewed on: 23rd May 2025

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