Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

StepChange honestly saved my life

I contacted StepChange when I had no idea where else to turn. Creditors were contacting me daily and I felt out of control, helpless and hopeless. I couldn't sleep and my heart sank every time my phone rang. StepChange gave me reassurance and helped me put together a realistic budget for repayments. Creditors stopped contacting me and I finally felt in control. I no longer felt anxious and scared and was sleeping so much better. StepChange honestly saved my life and I recommend them to anyone who mentions they are struggling with debt. Reviewed on: 14th May 2026

Got my back

Stepchange make you feel like you're not alone, that you have understanding and support. You feel like they have your back. Reviewed on: 14th May 2026

There to help when you need it.

I got to a very dark place and needed urgent help. My daughters convinced me that Stepchange could provide a solution. Thankfully I followed their advice. Reviewed on: 14th May 2026

Just really helpful.

Just really helpful. Took away a lot of the stress I was having. Reviewed on: 14th May 2026

Really gratefull in helping me in my difficult time...

Really gratefull in helping me in my difficult time Staffs were very good friendly.At presnt Iam suffering from STAGE 4 PROSTATE CANCER very difficult position. Reviewed on: 14th May 2026

Very good although app can be awkward

Very good although app can be awkward Reviewed on: 14th May 2026

Excellent guidance to date.

Excellent guidance to date.very helpful and informative with every hope I will be able to resolve my problem with their service. Reviewed on: 14th May 2026

Stepchange sorted everything for me, stopped the sle...

Stepchange sorted everything for me, stopped the sleepless nights and worry.I'm so very grateful Reviewed on: 14th May 2026

I'm soon to be debt free!

I'm soon to be debt free! I no longer have an overdraft, credit cards or loans and do not plan to have any in the future. I now spend what I have, if I can't afford it I can't have it. Feels great not owing! Reviewed on: 14th May 2026

If it wasn’t for StepChange I really don’t know whe...

If it wasn’t for StepChange I really don’t know where I would be today. My financial difficulties began following an accident I had in December of 2024 and I was unable to continue working. I was 68 years old at the time so all of a sudden, I had to rely solely on my State Pension and although at this point I began only paying the minimum amounts each month to my creditors I was left with very little income to survive on. I hated going to bed at night because my mind started working overtime with worry and I wasn’t sleeping. The bills kept coming and were increasing more and more each month so after contacting my creditors one of them did advise me about seeking financial advice and told me to look online for StepChange. It was the best decision I ever made to contact StepChange and they have literally given me a new lease of life. Now that I am in my 70th year I am finally sleeping better at night and managing to live within the budget set out for me. I no longer have any credit cards and there are no extra luxuries but at least at this stage of my life I can finally relax a bit more and enjoy the simpler things in life thanks to StepChange. Reviewed on: 14th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub