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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

STEPCHANGE has really changed my life.

STEPCHANGE has really changed my life. Now I'm going into my pension life as a debt free person. Reviewed on: 12th May 2026

Guide To Deal With My Debts

Step Change Debt Charity is an organisation that give you free debt advice. I do not need to pay to get good debt advice, which l really appreciate. StepChange Debt Charity are life savers when you are in financial difficulties and they give good advice when you cannot keep up your payments with your creditors due to circumstances which have occurred in your life, e.g. not able to work because of illness, lost your job etc. The creditors would like to know how you are going to deal with situation. That is when l contacted StepChange Debt Charity to help me with the right advice. I have had good advice and I'm still getting help from StepChange Debt Charity as I'm not yet fit to go be to work. StepChange Debt Charity is one of the best debt advisors, I wouldn't hesitate to introduce my family and friends when situation like mine arise. Reviewed on: 12th May 2026

Stepchange has helped me in managing my debt.

Stepchange has helped me in managing my debt. Reviewed on: 12th May 2026

Step-change, my peace of mind.

Without Step-Change things would be so different for me.They never judge, are empathetic and friendly. I put off contacting anyone before them as I was so anxious about what would happen to me. I wish I’d contacted them sooner. They are amazing. I couldn’t recommend them more. Reviewed on: 12th May 2026

Step change listen

Step change listen and take time to get things right reviewing everything and dealing with your Dedtors to give you more peace of mind Reviewed on: 12th May 2026

Great advice from StepChange they were on my side

I lost my job and got into quite a bit of debt on my credit cards. I then struggled to find work due to ill health. I was being put under a lot of pressure from the credit cards providers. I turned to StepChange and they took that stress away and I immediately felt I was not alone and someone was on my side for a change. They gave me great advice and I am managing to get my debt paid off. Reviewed on: 12th May 2026

It's been so easy, communication has been great

It's been so easy, communication has been great Reviewed on: 12th May 2026

Very helpful, knowledgeable, helped me greatly sorti...

Very helpful, knowledgeable, helped me greatly sorting out my finances Reviewed on: 12th May 2026

Excellent, non judgemental advice.

Excellent, non judgemental advice. Empathetic advisors who put you at ease. Reviewed on: 12th May 2026

Relieved to find someone to help and trouble free .

Relieved to find someone to help and trouble free . It can get worrying when you feel isolated in debt so it was great to find support . Reviewed on: 12th May 2026

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