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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Compassionate and helpful team.

Compassionate and helpful team. Helped me on my journey to getting debt free. Helped with the pushy debtors and they now have to contact StepChange. Reviewed on: 1st June 2026

I recently had a fall and can’t walk anymore and nee...

I recently had a fall and can’t walk anymore and need medical supplies extra expenses I contacted Stepchange who promptly contacted my creditors and had my payments reduced taking a lot of stress off me I would highly recommend Stepchange Reviewed on: 1st June 2026

My debts got out of control.

My debts got out of control after having to use credit cards for everyday spending. My husband was made redundant a month after having a baby, not something we ever imagined would happen. I was paying the minimum but spending more. £35k later it got to a point where I could no longer afford the monthly payments and I started to panic. Called step change and they were able to advise me how to approach my debts, made contact with my lenders and a debt management plan was put in place. A monthly payment I can afford along with my normal outgoings. I can now sit down in the evening and not worry I’m going further into debt and provide for my family. Reviewed on: 1st June 2026

Couldn’t ask for more

Easy to set up and even speaking on the phone to the advisors she was helpful and friendly, speak to you as a friend does and no judgement whatsoever, you have honestly changed my life! Reviewed on: 1st June 2026

Very professional, easy to speak to, took the pressu...

Very professional, easy to speak to, took the pressure off immediately Reviewed on: 1st June 2026

Lifeline

Easy to use, helpful advice, a lifeline at a time of financial difficulty to manage a way through the debt. Reviewed on: 1st June 2026

Staff very helpful and polite when I have ring up wi...

Staff very helpful and polite when I have ring up with a query very understanding Reviewed on: 1st June 2026

Good customer service

Good customer service and the give good advice for the best option. Easy to apply and they provide best option for each client. Reviewed on: 1st June 2026

Life savers.

The staff are very kind and non-judgmental. They give excellent advice, forms are easy to fill in and they give you peace of mind. Reviewed on: 1st June 2026

I've been with stepchange for a little while.

I've been with stepchange for a little while. I was spending all my spare money on debts until a colleague at clearscore helped me do a budget correctly and I am now so excited to say after years of debt, I am looking at being debt free for the first time in my adult life. Reviewed on: 1st June 2026

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