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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Step Change changed my life!

After making silly decisions with money i fell into the downward spiral of borrowing more to consolidate debts only to use more credit. It got out of control and I felt physically ill with worry, as I couldn't afford all my repayments by this point. I was worried about debt collectors coming to the house and losing my home. I felt claustrophobic and panicking constantly about how i was going to get out of this huge hole I had dug myself into. Then one day i stumbled across an article online from someone who had turned their life around with the help of Step Change. I googled it and looked into how they can help me and the various options available for someone in my situation. It still took a lot of guts to call them, and i felt so ashamed as I reeled off the various debts and why/how I had taken them on. But the person I spoke to that day was empathetic and non-judgemental, she was respectful and kind and most importantly wanted to help me. We discussed my debt and the various options available to me, the one I chose suited my situation. Step change supported me in reaching out to my debtors with a budget plan and what i could afford to pay each month and asked them to freeze any interest. I have continued to pay my debt off this way through step change for nearly 8years. During that time this charity has continued to check my budgets regularly to ensure i have enough money to live and correspond with my debtors accordingly on my behalf. Every conversation I have with Step Change is a positive experience and all their staff are friendly non-judgemental and informative and trying to help as best they can. They really have changed my life. So if your debts are spiralling out of control, call them, they want to help! Reviewed on: 10th May 2026

Supportive and professional - exactly the support I...

Supportive and professional - exactly the support I needed at one of the most troubled times of my life. Reviewed on: 10th May 2026

Struggling with my debt payments

I was struggling with the money I had going out, I contacted step change and they talked me through all my options without judgement. Process was easy and told me how to move forward. I have been on a debt plan for nearly a year and it has removed the worry if bills I would highly recommend step change to anyone struggling with their debts. Reviewed on: 10th May 2026

Had big debts when taken on was given good advice no...

Had big debts when taken on was given good advice now gone from several debtors to just 2 does work just be patient Reviewed on: 10th May 2026

They were knowledgeable kind and caring.

They were knowledgeable kind and caring. They made me feel safe and secure. I felt threatened with all the bills that I had to pay and not enough money for essentials. I felt like a failure and incapable of looking after myself. They were very reassuring explaining to me that other people were in a lot worse situation than myself and they proposed a plan that was easy for me to manage, while still paying something towards my debt Reviewed on: 10th May 2026

Good people with good service

StepChange gave me good advice and sort my finance problems. Thank youb Reviewed on: 10th May 2026

Peace of mind

Reassuring & peace of mind knowing they supporting/acting for you Reviewed on: 10th May 2026

manage your finances better

The opportunity to receive free impartial advice is paramount to feeling confident again about your finances. The advice that you receive from StepChange benefits clients and is free. You can manage better with a plan. Reviewed on: 10th May 2026

I found Stepchange to be so helpful to me when i was...

I found Stepchange to be so helpful to me when i was at a time in my life when i was struggling with debts. They were able to sort a plan out to suit me and my income and to speak to my creditors to save me having to. I am nearing the end of my plan and its a wonderful feeling . Thankyou so much Stepchange for your help and advice. Reviewed on: 10th May 2026

Very helpful and understanding of my circumstances

Very helpful and understanding of my circumstances Reviewed on: 10th May 2026

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