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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I am with stepchange approx 5 to six years very happ...

I am with stepchange approx 5 to six years very happy for help prompt service I recommend to any financial advisor Reviewed on: 10th May 2026

Excellent charitable services

Step change helped get my debts under control so that I don't have to stress about them Reviewed on: 10th May 2026

Debt management plan.

It was good to get my debt under control. And step change help me do that! This helped to take the presure off and take away any concerns that I had. Reviewed on: 10th May 2026

Debt support after divorce

I was very anxious, distressed and just out of a 20 year marriage with 2 young children. I felt vulnerable with very little options. My bank advised me to contact step change. My tide changed with the 1st phone call, I felt listened to, empathy and supported with no judgement. I will forever be grateful for your support. 3 years on am debt free now and starting to see light at the end of tunnel. Thank you stepchange. Reviewed on: 10th May 2026

Stress relief

The relief from the stress was so great that I can now concentrate on finally getting my life sorted and through no fault of mine Reviewed on: 10th May 2026

Stepchange are a very professional, knowledgeable an...

Stepchange are a very professional, knowledgeable and personable organisation that has helped us enormously. Reviewed on: 10th May 2026

They were so kind and offered me breathing space

When I was at my lowest point and felt like I didn't have anywhere to go, they gave me a breathing space that changed everything for me. Every time I've contacted them, the person I've spoken to has been professional, helpful and kind. Just what is needed at such an awful time for some people. Thank you for everything. Reviewed on: 10th May 2026

Life Savers

Don't know how I would have managed without StepChange, they are so helpful and knowledgeable with debt advice. My debts have been sorted out so I can manage much better with my finances, they really are life savers. Reviewed on: 10th May 2026

Literally saved my life and mental health.

Literally saved my life and mental health. I cant thank stepchange enough Reviewed on: 10th May 2026

Really helpful

When I contacted Stepchange regarding my circumstances they really put me at ease they made the whole process simple and I was able to get my finances back on track rather quickly any issues that have arisen I have contacted them and they have responded immediately and professionally anyone else who is going through what I have gone through should not hesitate to give them a call Reviewed on: 10th May 2026

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