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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange are a life saver

Stepchange has made my life so much easier, I am not stressing when demands are coming through the door. Stepchange are very professional and its so easy to check your balances online. They do not judge you either Reviewed on: 8th May 2026

We have been customers of Step Change for many years...

We have been customers of Step Change for many years now. They have been very supportive when we needed their help and we’re beginning to see light at the end of the tunnel, thanks to their support Reviewed on: 8th May 2026

Lost & Rescued

I was in an awful position and Step Changehelped me to sort myself out. I had a young child and could not have been saved without Step Change. Reviewed on: 8th May 2026

I (almost) feel normal again

They lift the ‘shame, embarrassment and sleepless nights’ from the first call.. Reviewed on: 8th May 2026

Excellent service always there to help

Excellent service always there to help Reviewed on: 8th May 2026

Easy to access the debt advice online and complete t...

Easy to access the debt advice online and complete the required forms. Helpful, quick response. Reviewed on: 8th May 2026

Good but bad

Extremely difficult to get hold of in the telephone. Completed online review which calculated the wrong payment. Reviewed on: 8th May 2026

This was a very easy and comfortable start and has c...

This was a very easy and comfortable start and has changed my life for the better. I'm so grateful for this service for what it has done for me and many others. Reviewed on: 8th May 2026

I have full confidence and trust in service

I have full confidence and trust in service Reviewed on: 8th May 2026

As long as you have all your details.

As long as you have all your details. Navigating the application was simple. Felt all the pressure released once it was all set up. Reviewed on: 8th May 2026

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