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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Amazing experience

As soon as I contacted Step Change they put me at ease & really helped when I was so stressed Reviewed on: 23rd May 2025

A massive help when I was really in need as I did no...

A massive help when I was really in need as I did not know where to turn Reviewed on: 23rd May 2025

Easy to join the scheme and very friendly staff.

Easy to join the scheme and very friendly staff who put you at ease no matter how much you are in debt Reviewed on: 23rd May 2025

Step change has literally saved my life.

Step change has literally saved my life....the help o get is amazing and the staff are always very happy to help Reviewed on: 23rd May 2025

Take the 1st step

I was overwhelmed with my debt, Stepchange gave me an attainable plan of action and took the stress and worry away. When my circumstances changed they were able to adjust my plan to an affordable amount. They're always there and always supportive and helpful Reviewed on: 23rd May 2025

Made it out the other side

Getting the piece of mind that things were no longer spiralling out of control and Step Change having the knowledge and know how on dealing with the many differing and various companies involved in the debt was a huge relief of pressure. Reviewed on: 23rd May 2025

Brilliant very happy with service

Brilliant very happy with service Reviewed on: 23rd May 2025

Always helpful and polite.

Always helpful and polite.stop telling people to write more Reviewed on: 23rd May 2025

Helped when when things got difficult

Helped when when things got difficult Reviewed on: 23rd May 2025

Always helpful non judgmental .

Always helpful non judgmental . Helped me to feel in control of my life again , no more sleepless nights and worrying if I have enough at the cash point for what I need , helped me budget Reviewed on: 23rd May 2025

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Alternative products

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from Debt Free Advice 5.00 from 5 reviews
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