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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Complete Financial Support and Service - Guarenteed

From my first call to any call I could consistently see genuine service minded process, approach and a competent team who fully understand what finance mean and how it impact one's psychology and interest to live. Thank you all for your kind, passionate service and I will have no hesitation to recommend you to the ones in need indeed! Reviewed on: 8th May 2026

Smooth easy process, good customer service.

Smooth easy process, good customer service. Reviewed on: 8th May 2026

Sleep easier now.

Stepchange helped me out of a sticky situation and made me feel more relaxed in my situ Reviewed on: 8th May 2026

StepChange delivered appropriate advice the advice...

After contacting StepChange I have found the advice given to me to be succinct and informative while boosting my confidence in management of my debt. They have been polite and helpful in telephone communication (only had one to ascertain if I needed further assistance very early in the process). All other correspondence once the way forward was agreed is through email, l still have control and send financial changes as required to maintain the affordable payment towards the plan, which also shares an expected end date. Reviewed on: 8th May 2026

StepChange was my lifesaver

I first contacted StepChange in 2024 because I was drowning in my debts. Interest rates were making it incredible difficult to make any progress at all. I provided all my creditor details to them, account info etc. They literally did the rest. They contacted all the companies that I owed money to, no interest is being charged now and I finally have a way out of debt with the DMP that was put in place. MY debt free date is in 2028, which would have been literally impossible if I had continued trying to manage it on my own due to the interest I was being charged. Thank you StepChange! Reviewed on: 8th May 2026

StepChange really helped me when I was in a very bad...

StepChange really helped me when I was in a very bad place and they lifted a huge weight off my shoulders Reviewed on: 8th May 2026

Helped me finally get my debt under control.

Helped me finally get my debt under control. Easy, quick and effective way to reduce your payments to a manageable level. Can’t recommend enough. Reviewed on: 8th May 2026

Great experience so glad I called great weight lifte...

Great experience so glad I called great weight lifted customer servicecis excellent Reviewed on: 8th May 2026

They helped take pressure of myself when I was worri...

They helped take pressure of myself when I was worried about my health and managing my finances. Reviewed on: 8th May 2026

Always understanding and helpful

Always understanding and helpful Reviewed on: 8th May 2026

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