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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Since contacting Stepchange I haven’t look back they...

Since contacting Stepchange I haven’t looked back they have been very helpful to me and communicate well and now my debt is under control Reviewed on: 8th May 2026

Five years ago I had credit card debts above £20,000...

Five years ago I had credit card debts above £20,000, monthly committed payments of nearly £700 on an income under £2,000. This month I make my final payment of £252 and will be debt free. I have two children of working age and my wife died 10 years ago. It has not been easy but StepChange's assistance has made this achievement more survivable! Reviewed on: 8th May 2026

Stepchane has made me worry free, and I am so grateful!

Stepchane has made me worry free, and I am so grateful!!!! Reviewed on: 8th May 2026

My experience with StepChange has been positive.

My experience with StepChange has been positive. The advice was clear and easy to understand, I felt supported throughout the process. The adviser was professional, non-judgemental and helped reduce my stress about debt. They made the options available to me much clearer and helped me feel more in control financially. Their communication was timely and helpful. Reviewed on: 8th May 2026

It helped me ese my worries , and stress

It helped me ese my worries , and stress Reviewed on: 8th May 2026

Helped me immensely and truly grateful

Helped me immensely and truly grateful Reviewed on: 8th May 2026

Smooth & Peaceful Process

Being in debt can sometimes lead you to feel ashamed and afraid to be vulnerable when talking about your financial issues. But StepChange made it so incredibly easy & comfortable to be able to take that step in sorting out my debts. Smooth process & ZERO judgement. Reviewed on: 8th May 2026

They are always really understanding and very profes...

They are always really understanding and very professional Reviewed on: 8th May 2026

Stepchange took the worry out of my debt situation

Stepchange took the worry out of my situation, they have been incredibly supportive and gave great advice. From every call I made with a query, they answered with great knowledge Reviewed on: 8th May 2026

They were there to guide, direct, and support me.

I didn't know where to turn because of the situation my husband had gotten us into. Talking to the customer services department put me at ease. There was no judgment, and although I was crying, the person was very patient with me. They made me feel I could breathe again and that it would all be sorted. I can't thank StepChange enough. I pay my debt via them. They did everything with me, from identifying my debtors to contacting them to make a proposal. I complete a budget every year to make sure I can afford what I am paying. The cost of what I pay incorporates normal daily living expenses, so I feel I can survive and still have a life whilst paying the companies I owe. Reviewed on: 8th May 2026

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