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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service.

Excellent service. Staff very very helpful patient & kind Reviewed on: 8th May 2026

StepChange: An amazing service and life saver.

StepChange can be regarded as responsible for saving me from many financial difficulties that worried me, and my family, seriously. Fantastic advice and actions from the excellent agents has afforded me a more settled life for many years. This is an amazing service and I remain so grateful to all connected with StepChange. Reviewed on: 8th May 2026

StepChange are a game changer

Stepchange are a game changer and are thorough, knowledgeable and extremely helpful.i now have less stress and they manage it all for me, bar anything that is my responsibility to deal with, like bills. Reviewed on: 8th May 2026

Give me support when I needed it when I contacted th...

Give me support when I needed it when I contacted them help me to see there is a way out of my debt Reviewed on: 8th May 2026

Let Step Change put your mind at rest

I was so scared in the days running up to me contacting Step Change. But as soon as I contacted them, everything got so much better. They were so helpful and sorted my finances out with me. No judgement, just help and advice. The website is easy to log into and follow and they have so much information that can help. Do not delay seeking their advice, if you are in financial trouble, they will do what ever they can to help and make sure that the financial plan moving forward works with you life. Reviewed on: 7th May 2026

Got my life back on track

If step change didn't help me I would still be struggling I was finding life really hard paying so much out each month to my debts and I went with step change it was easy to apply and get sorted and I had a weight of my shoulders and I cud finally get my life back on track and I am nearly debt free thanks to stepchange for helping me. Reviewed on: 7th May 2026

I was struggling and fearful but after plucking up t...

I was struggling and fearful but after plucking up the courage to make the call the advisor was very helpful, empathetic and clear . I felt listened to and was grateful that StepChange was able to help me. Reviewed on: 7th May 2026

StepChange

StepChange have been very good since I first went to them Reviewed on: 7th May 2026

Thank you for managing all my debt so well and givin...

Thank you for managing all my debt so well and giving me and my family peace during the bad days. Thank you. Reviewed on: 7th May 2026

Pick up the phone and call stepchange

Was in a bit of a panic until I spoke to a stepchange debt advisor. Got a budget sorted out and got in touch with my creditors..This had immediate effect of my letterbox not being letter bombed anymore.Not sure if creditors realise this but the more letters they send,make countless phone calls to you the less it makes you inclined to get debts sorted out.So a big thank you to all the staff at stepchange. Reviewed on: 7th May 2026

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