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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Brilliant helped my pay my debt off at an affordable...

Brilliant helped my pay my debt off at an affordable monthly payment Reviewed on: 7th May 2026

I have been with spepchange for a few years now.

I have been with spepchange for a few years now. I have never had any problem. They have always kept me updated and are very professional in doing so. Reviewed on: 7th May 2026

Brilliant. Talk to Step Change Today.

After months struggling with spiralling debts I could never get a handle on, I faced reality and contacted Step Change. It wasn't easy, but they were straightforward, practical and non-judgemental. They guided me through Breathing Space, which gave me the time I needed to provide all the details required to set up a repayment plan I really could afford; and for the first time in a very long time, I was able to sleep and live without constant worry. Step Change helped me work out what I could afford to pay - leaving enough to still enjoy life a little and keep the car- then calculated a repayment plan which they presented to my creditors. From that point on, I simply continued to make payments to Step Change and they dealt with the debts. It's a difficult decision, but might be the best one you make. Two and a half years on, I've only four more payments to go and I'll be debt free, having cleared nearly £30k. I can't recommend Step Change highly enough. Reviewed on: 7th May 2026

Step change have been a god send to me, I was strugg...

Step change have been a god send to me, I was struggling to keep payments on track, every month I would pay bills and credit cards, just to have to live on them to get through the month, which then became worse the following month Reviewed on: 7th May 2026

So helpful and reassuring.

So helpful and reassuring.They had such a positive impact on my family Reviewed on: 7th May 2026

Very good response in every question I have raised,...

Very good response in every question I have raised, excellent attitude in a time of worry. Reviewed on: 7th May 2026

Stepchange gave me vital help and assurance.

From the minute I contacted Stepchange, it was CCCS in the early days, I was treated with respect and received a very high level of assistance. this allowed me to reduce my stress levels and know I had the resources of Stepchange behind me 100%. I would wholeheartedly recommend Stepchange to everyone who needs help or advice in financial difficulties. Don't be embarrassed stepchange will be there for you in complete confidentiality. Reviewed on: 7th May 2026

Great thing I ever did change my life fix all easy...

Great thing I ever did change my life fix all easy to use update info easy access great help over phone Reviewed on: 7th May 2026

WAS IN DIRE STRAITS WHEN I APPROACHED STEP CHANGE .

WAS IN DIRE STRAITS WHEN I APPROACHED STEP CHANGE .... THEY SORTED EVERYTHING OUT FOR ME AND NOW I'M ALMOST DEBT FREE Reviewed on: 7th May 2026

Stressful situation where left alone drawing in fina...

Stressful situation where left alone drawing in financial difficulties, due to my partner not working, I have made wrong financial decisions. The moment I knew is unmanageable I have turned to step change and arranged Depth Management Plan, in this climate of uncertainty and cost of living I am on the top of the game paying what I can afford stepchange it’s great solution, the Team is really understandable and very efficient, treating you as a human not just a number Reviewed on: 7th May 2026

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