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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Life changing

StepChange genuinely changed my life, giving me a way out of a spiralling cycle of debt and associated stress and depression. Reviewed on: 7th May 2026

Patient and understanding

I was put at ease from the first phone call. They went through everything with me in a way I could understand with patience and understanding. Reviewed on: 7th May 2026

Stepchange has made a huge difference to my life.

Stepchange has made a huge difference to my life. I couldn’t see a way out of my monetary problem and everything was so dark. I was referred to StepChange and they showed me the light at the end of a long tunnel. There is now only 3 months left on my payment plan thanks to StepChange. Reviewed on: 7th May 2026

Supportive, friendly and non judgemental

I found myself with debts (one particularly large) after separation and StepChange supported me to pay off my creditors with sensible advice and without judgement. The people I’ve spoken to have always been friendly and understanding during tough times. Reviewed on: 7th May 2026

I had several lender chasing me for money during my...

I had several lender chasing me for money during my health crisis, stepchange help me sort out a monthly payment, provided useful information and helped me get back on track which helped my mental health recover. Reviewed on: 7th May 2026

Great help less stress

They have been a great helping me manage my debts and reduce my stress massively Reviewed on: 7th May 2026

Brilliant always good at responding also actually sa...

Brilliant always good at responding also actually saves peoples lives Reviewed on: 7th May 2026

Brilliant service if your worried about your debt

StepChange have been brilliant sorting all our finances and supportive if we have to phone them about a creditor. They have give us peace of mind because it can be stressful trying to cope with our debt but we feel so much better now. StepChange have dealt with everything we can’t thank them enough! Reviewed on: 7th May 2026

The customer support was brilliant

The customer support was brilliant at the time I applied and us still ongoing Reviewed on: 7th May 2026

Stepchange helped me so much that removed a very str...

Stepchange helped me so much that removed a very stressful situation . Such a relief Reviewed on: 7th May 2026

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