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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Thank you StepChange!

I had £30k worth of debt and it was causing me a lot of stress. I was struggling to make minimum payments and had no chance of getting things under control. Swallowing my pride and contacting StepChange means that I'm now making manageable payments, I will pay back the money that I borrowed and, more importantly, I now have a very different outlook on getting into debt. Reviewed on: 30th May 2026

After contacting Stepchange debt charity the whole e...

After contacting Stepchange debt charity the whole experience was excellent from start to finish. They did not judge me on my situation. I can now sleep without worry and recommend them to my friends and family Reviewed on: 30th May 2026

Very supportive, non judgmental , excellent service

Very supportive, non judgmental , excellent service Reviewed on: 30th May 2026

It was like a weight lifted being in debt is so ment...

It was like a weight lifted being in debt is so mentally hard. Stepchange changed all of that and I’m now nearly debt free. Reviewed on: 30th May 2026

Staff is understanding and provided me with ongoing...

Staff is understanding and provided me with ongoing effective support, helped me to get rid off my debts and handled all the creditors without my input saving me stress. Everyone at Stepchamge is phenomenal and I cannot thank them enough Reviewed on: 30th May 2026

Stepchange help people to get out of debt.

Stepchange are there for people like myself who accumulated debt I’ve had no trouble keeping my money in check with them and they provided a debt management plan, every time I get paid my UC a payment goes across to them and I can get in with my life knowing if ever there is a problem with my creditors Stepchange are either a phone call or email away to help resolve matters. I’m protected from the demands of the creditors and can have a chance to relax from the stressful situation being it debt became. It’s a bit complex at first to register with debt management but once it’s in place it’s all smooth sailing, no more demanding creditors bothering you it’s all handled so you can relax and be left alone in peace with a smaller monthly payment all efficiently put in place and proper experienced team to help if needed. They also offer other debt solutions not only debt management plan, some clear all the debt completely if you are eligible. Reviewed on: 30th May 2026

I approached Stepchange around 4 years ago for help...

I approached Stepchange around 4 years ago for help and advice, they were so helpful with regard to solving my £20,000 debt. An affordable repayment plan was set up and now I'm so happy to say that in a few months my debt will be fully repaid. Stepchange has been fully supportive of me on this journey. Reviewed on: 30th May 2026

Make the call

I was scammed badly, I tried to deal with it but it was overwhelming. I built myself up and rang Stepchange. Once I spoke to the case worker a huge weight lifted and I definitely saw a light at the end.I would advise anyone not to wait but make that call. Reviewed on: 30th May 2026

Really trustworthy company who gives sound advice an...

Really trustworthy company who gives sound advice and makes things easy for you when you are bogged down with debt. Stepchange are not judgemental and have helped me to pay my debts whilst realistically managing on the money that I have spare Reviewed on: 30th May 2026

Thank you step change,

I was in a bad place with debt and felt there was no where to turn, the weight on my shoulders was extreme and with a family to look after it seemed impossible to escape. Then I found step change…. They discussed my finances and organised a debt plan to make manageable payments to my creditors. Wow how the weight lifted, I felt there was light at the end of the tunnel and I was able to afford to live. I can only thank them so much for all the help and support, literally turned my life around for the better. Reviewed on: 30th May 2026

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