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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Manage my account

Excellent service. Good customer service Reviewed on: 7th May 2026

Excellent in giving advice and support regarding mon...

Excellent in giving advice and support regarding money issues. Customer Service has been excellent and someone is always on hand if needed. Reviewed on: 7th May 2026

Stepchange helped

Stepchange helped me through a very bad time in my life and negotiated with my creditors to drop interest charges so that I could pay off my depts. Reviewed on: 7th May 2026

All interactions with stepchange have been positive.

All interactions with stepchange have been positive. Advisors are invariably empathetic, knowledgeable, and helpful. This was especially in the beginning when accepting the need for a debt management plan was difficult . The reduced the fear and anxiety of dealing with with creditors and were unjudgemental. Reviewed on: 7th May 2026

Absolute God send

Honestly I would be a nervous wreck if it weren't for Stepchange ! From day one they have made things simple and you don't have to talk to anyone if you wish not to it's all done online through your DMP (debt management plan ) you can add or change debts that have come through the letter box that you had forgot about and once you have paid one debt off they let you know . You can access you plan at anytime but if you are in financial hardship and are stressed about the next steps then please don't hesitate to start the ball rolling with Stepchange , you have not got to feel your a failure , do it today and start to feel free again . 10/10 5 stars Reviewed on: 7th May 2026

Step Change make a stressful event easier to navigate.

Step Change make a stressful event easier to navigate. Reviewed on: 7th May 2026

Immediate relief, peace, and reduction in stress

Getting into a DMP with StepChange has been life-changing. It's turned a horrible, stressful financial situation into one where I feel in control and hopeful. Our advisor walked us through the whole process step by step. They've also undertaken communications with all the companies we owed money to, which is a big weight off my shoulders. Even when things were very difficult midway through the DMP, we were able to adjust our payment down for a while. The flexibility has been great. Reviewed on: 7th May 2026

Good all round service all staff so very helpful at...

Good all round service all staff so very helpful at such a very difficult time for me highly recommend ,, ,,Thank you StepChange Reviewed on: 7th May 2026

Debt is such a worry not knowing where to turn Stepc...

Debt is such a worry not knowing where to turn Stepchange is amazing a massive weight was lifted when i spoke to them and my debt was sorted out . Reviewed on: 7th May 2026

I was overwhelmed by my debt.

I was overwhelmed by my debt. Stepchange made it easier for me by contacting all my creditors and sorting out my payment plan to them. Reviewed on: 7th May 2026

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