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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Stepchange have been very helpful in all stages of m...

Stepchange have been very helpful in all stages of my debt plan Reviewed on: 7th May 2026

All staff are polite, friendly and helpful.

All staff are polite, friendly and helpful. Reviewed on: 7th May 2026

Phones are difficult to make contact.

Good except for adding or removing things. It always has to be made by phone, but the phones are always busy. I would like to make changes online and verification could be done by text to lighten the phone load. Reviewed on: 7th May 2026

Does Exactly What You Need.

Helped me transform nightmare into manageable situation. One of the most important things for me was that they are totally non-judgemental. Communication excellent not endless but always if there was any change. Really felt that the advisor was on my side. Don't doubt take that step. Reviewed on: 7th May 2026

I have been working with Step change for nearly 2 ye...

I have been working with Step change for nearly 2 years and they have made it possible to sleep at night without constantly worrying about money matters Reviewed on: 7th May 2026

Stepchange has changed my life!

Stepchange has been a huge relief in my life being able to pay off debts. No unwanted letters being delivered by creditors. Just being able to breathe again. Reviewed on: 7th May 2026

Annual review of my Income and Expenditure enables...

Annual review of my Income and Expenditure enables my Advisors to match my plan to my financial situation to reduce stress, pressure and depression. Reviewed on: 7th May 2026

Stepchange has been amazing for me over the years ve...

Stepchange has been amazing for me over the years very helpful and understanding Reviewed on: 7th May 2026

Very helpful re my debts and great customer service...

Very helpful re my debts and great customer service too. Great advice as to how they can help you come to a plan suitable for you. Highly recommended Reviewed on: 7th May 2026

Life saver

My marriage split up and I was left In a lot of debt, everyone I have spoken to has been so helpful and never judged me, I’ve been paying for 6 years and I have 1 more to go then I am done, can thank step change enough for what you have done Reviewed on: 7th May 2026

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