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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Made life much easier, less worry.

Made life much easier, less worry. I could sleep better at night, knowing my creditors were getting paid. Stepchange dealt with them all through my DMP. Reviewed on: 7th May 2026

Very reliable indeed.

Very reliable indeed. Clarity on information. Always available to help. Reviewed on: 7th May 2026

Lifesavers

Please if in financial trouble, don’t hesitate to call Stepchange’s, helpline, they literally took all my stress and anxiety away, came up with a plan and helped me out of a very deep dark hole, allowing me to get on on with life Reviewed on: 7th May 2026

Good service and support

Good service and support easy to use system and friendly staff Reviewed on: 7th May 2026

Step change has helped me with thousands of pounds o...

Step change has helped me with thousands of pounds of debt to become debt free what a excellent service Reviewed on: 7th May 2026

Brilliant People.

I was not in a good place before taking the plunge to call Step Change, The lady I spoke to put me at ease and and helped me out so much. I do not think I would be here today without their help. Reviewed on: 7th May 2026

Stepchange really helped me get my finances under co...

Stepchange really helped me get my finances under control, the process was very straightforward and has helped me immensely. I feel so much better about my finances. I only wish I would have been in touch with them sooner. Reviewed on: 7th May 2026

Very good customer service, friendly and very profes...

Very good customer service, friendly and very professional. Reviewed on: 7th May 2026

Amazing organisation that helped me on my hardest ti...

Amazing organisation that helped me on my hardest times to take control of my life and finances. Reviewed on: 7th May 2026

Don't be afraid to call Stepchange for advice

I couldn't see a way out of my debt situation. Once I had the courage to call Stepchange they assured me I wasn't alone and offered me excellent advice on the options available to me to move forward. Once my choice was made Stepchange continue to manage the process with regular review. Amazing group of people Reviewed on: 7th May 2026

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