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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (11166 reviews)

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4.96

Based on 11,166 reviews, last reviewed 13th Feb 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Much easier and more helpful than expected. Much easier and more helpful than expected. A big relief. Reviewed on: 13th February 2025

Latest lowest rating:

1

Above and beyond help 101% I got into alot of debt and was struggling with keeping up with it and then I found Stepchange and they have been a blessing, with all the chaos with ... Read more Reviewed on: 20th May 2024

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (11166)

Review of the StepChange, Debt Management:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Excellent help and advice.

Excellent help and advice. Very helpful assistance and financial guidance. Reviewed on: 16th May 2024

Helped a lot, when it was much needed.

Helped a lot, when it was much needed. Very friendly, and professional. Reviewed on: 16th May 2024

A lifeline for those in debt

After losing my job in 2019 during the pandemic, I was not able to meet my monthly credit card and personal loan debt obligations. As a result I was being hounded by creditors and debt collection agencies. I approached Step Change, who contacted my creditors, arranged an interest freeze on my debt, and negotiated affordable monthly repayments on my behalf. This brought huge peace of mind, at no cost to me. I will forever be grateful to Step Change for the great service provided. Reviewed on: 16th May 2024

Great costomer service very helpfull wheb i really t...

Great costomer service very helpfull wheb i really thought that i was strugglingwith paying my depts Reviewed on: 16th May 2024

Empathy and understanding

Very good service, sympathetic and understanding at all times. Never judgemental. Really took away so much stress. Talked me through the process all the way, from setting up plan to putting in place payment arrangements. Wholeheartedly recommended Reviewed on: 16th May 2024

sleep soundly

I can now answer the `phone without worrying about whose calling Reviewed on: 16th May 2024

Dmp management

We find the team at stepchange to be very friendly and helpful Reviewed on: 16th May 2024

Excellent Service

From the first day I called stepchange, they where very supportive and took care of the issues I render. They even spoke to the banks when the agreed payments was rejected. You can't go wrong with StepChange as you have a clear view of what you paying for and what is left. Reviewed on: 16th May 2024

Excellent - Genuinely life changing help

Excellent. Genuinely life changing help sorting out debt management. After managing myself for a long time, sinking under more and more pressure StepChange provided lots of useful advice and helped to take a huge weight from my shoulders. Reviewed on: 16th May 2024

Very helpfull no hassle what so ever great relief t...

Very helpfull no hassle what so ever great relief to get my debt back on track Reviewed on: 16th May 2024

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