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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Staff is understanding and provided me with ongoing...

Staff is understanding and provided me with ongoing effective support, helped me to get rid off my debts and handled all the creditors without my input saving me stress. Everyone at Stepchamge is phenomenal and I cannot thank them enough Reviewed on: 30th May 2026

Stepchange help people to get out of debt.

Stepchange are there for people like myself who accumulated debt I’ve had no trouble keeping my money in check with them and they provided a debt management plan, every time I get paid my UC a payment goes across to them and I can get in with my life knowing if ever there is a problem with my creditors Stepchange are either a phone call or email away to help resolve matters. I’m protected from the demands of the creditors and can have a chance to relax from the stressful situation being it debt became. It’s a bit complex at first to register with debt management but once it’s in place it’s all smooth sailing, no more demanding creditors bothering you it’s all handled so you can relax and be left alone in peace with a smaller monthly payment all efficiently put in place and proper experienced team to help if needed. They also offer other debt solutions not only debt management plan, some clear all the debt completely if you are eligible. Reviewed on: 30th May 2026

I approached Stepchange around 4 years ago for help...

I approached Stepchange around 4 years ago for help and advice, they were so helpful with regard to solving my £20,000 debt. An affordable repayment plan was set up and now I'm so happy to say that in a few months my debt will be fully repaid. Stepchange has been fully supportive of me on this journey. Reviewed on: 30th May 2026

Make the call

I was scammed badly, I tried to deal with it but it was overwhelming. I built myself up and rang Stepchange. Once I spoke to the case worker a huge weight lifted and I definitely saw a light at the end.I would advise anyone not to wait but make that call. Reviewed on: 30th May 2026

Really trustworthy company who gives sound advice an...

Really trustworthy company who gives sound advice and makes things easy for you when you are bogged down with debt. Stepchange are not judgemental and have helped me to pay my debts whilst realistically managing on the money that I have spare Reviewed on: 30th May 2026

Thank you step change,

I was in a bad place with debt and felt there was no where to turn, the weight on my shoulders was extreme and with a family to look after it seemed impossible to escape. Then I found step change…. They discussed my finances and organised a debt plan to make manageable payments to my creditors. Wow how the weight lifted, I felt there was light at the end of the tunnel and I was able to afford to live. I can only thank them so much for all the help and support, literally turned my life around for the better. Reviewed on: 30th May 2026

Life saving.

Life saving. During a desperate time when I could see no way out of my situation, the team at StepChange helped give me hope and come up with a plan. I will forever be grateful to these incredible people. They are calm, professional, informative and to me… they were life savers as I could not see a way out. I am now almost debt free and my mental and personal health has been restored due to the help these people gave me. They dealt directly with the banks I owed money to and gave me a step by step plan on how to become debt free. The words to properly thank these people for what they have done, do not exist. I will be eternally thankful. Reviewed on: 30th May 2026

I got my myself into a bad financial situation with...

I got my myself into a bad financial situation with repayment loans and credit cards. I contacted stepchange who gave me a form to fill in listing all your debts and your income and they pretty much take over and contact all your creditors. Reviewed on: 30th May 2026

Always absent service, always there to help

Always absent service, always there to help Reviewed on: 30th May 2026

Helped me when I needed it the most friendly staff a...

Helped me when I needed it the most friendly staff and got me sorted out quickly Reviewed on: 30th May 2026

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