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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Received a great help with my dept management with d...

Received a great help with my dept management with dept change . Every member of the team gives me a lot of help , support and advices. Reviewed on: 7th May 2026

Now I can breathe

reassuring without judgement, understanding and made me feel at ease throughout the whole process. they cared, they wanted to help - you could tell it was more than just a job for them. the relief i felt afterwards was almost unbelievable. I'm a different person now, if your considering your options, stop just call them now, you wont regret it. Reviewed on: 7th May 2026

Was reassured and was dealt with with humility and k...

Was reassured and was dealt with with humility and knowledge made me feel lots better about my situation Reviewed on: 7th May 2026

I would be still going around in circles in debt

I would be still going around in circles in debt if it wasnt for step change. They changed my life Reviewed on: 7th May 2026

After struggling month after month, trying to find e...

After struggling month after month, trying to find enough money to pay the bills and feed my family, endless sleepless nights and constant stress, I was recommended StepChange. They are completely nonjudgmental, extremely compassionate and have helped me through a very difficult period in my life. I can recommend them to anyone who needs financial help. Reviewed on: 7th May 2026

Very understanding, no judgement

Very understanding, no judgement Reviewed on: 7th May 2026

was very worried and depressed until stepchange help...

was very worried and depressed until stepchange helped and supported me through crisis, cannot thank them enough. Reviewed on: 7th May 2026

Best decision I made

I have nothing but positive things to stay about Step Change.. Everybody I have spoken to have been helpful, kind and non-judgey. They made it simple and the process has made me see the light at the end of the tunnel. Reviewed on: 7th May 2026

After being made redundant my credit card balances w...

After being made redundant my credit card balances went up to live. I was very stressed until I reached out to step change. Reviewed on: 7th May 2026

I dont know where I would be without step change.

I dont know where I would be without step change. I feel like a weight has been lifted off my shoulders. I am facing my debts and it's wonderful to see my annual debt review to see how much has been paid off after years of debt only increasing. Reviewed on: 7th May 2026

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