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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

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4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Step change make my life back to normal

From struggling in paying money back to all my creditor. Now, with the help of step change, my creditors have freeze the interest, so I can pay an affordable monthly payment. Reviewed on: 6th June 2025

Really helpful and saved me a lot

Really helpful and saved me a lot Reviewed on: 6th June 2025

StepChange literally a breath of fresh air

StepChange was literally a breath of fresh air when I was in a very difficult position, post covid. They helped me every step of the way. I can't thank them enough for the support they offered. I felt like a weight had been lifted off my shoulders after chatting with them and getting the process moving. I cannot recommend them highly enough - Thank you Team StepChange. Reviewed on: 6th June 2025

I'm so glad I contacted StepChange and got a debt pl...

I'm so glad I contacted StepChange and got a debt plan sorted, my creditors were piling on the interest, it was taking ages to pay it off! It didn't take long once I had a debt management plan with them. Reviewed on: 6th June 2025

Non judgemental, easy to talk to and the DMP was eas...

Non judgemental, easy to talk to and the DMP was easy to arrange. They took care of everything Reviewed on: 6th June 2025

StepChange have provided me with vital support for m...

StepChange have provided me with vital support for many years now, taking away the horrendous stress that I previously suffered. I am very thankful and strongly advise anyone in a difficult financial position to contact them. Reviewed on: 6th June 2025

Very helpful

So helpful and friendly and good at explaining things Reviewed on: 6th June 2025

I didn’t know where to turn when I was told I had a...

I didn’t know where to turn when I was told I had a brain tumour and couldn’t work, lost my income and could no longer afford my payments to credit card companies. Stepchange made it easy to see what I could afford, dealt with my creditors and took the load. Of worry off my shoulders, thanks Stepchange. Reviewed on: 6th June 2025

First class

All good helped me to sort things out Reviewed on: 6th June 2025

StepChange saved me from financial ruin.

StepChange saved me from financial ruin. I had over £20,000 of debt across multiple debtors and struggling to make minimum payments above what I was paying in interest. The advisor I spoke to was very helpful creating a budget and their website also gave some ranges of expenditure for people in similar living situations which is very helpful if you're not great at budgeting - probably one of the main reasons for getting into debt in the first place. The whole process was really easy and I felt a weight come off my shoulders knowing they would contact all the companies on my behalf and negotiate a payment plan that meant I could actually pay off what I owe. Reviewed on: 6th June 2025

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