Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

View other StepChange products

4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

This charity is a life saver....

This charity is a life saver, being able to consolidate debt to an affordable amount with the help and support from Stepchange has been amazing and it doesn't take much time at all to get set up. Reviewed on: 23rd May 2025

Great debt solution company

I was at an all low after having a brain haemorrhage, couldn't work, was embarrassed about my situation and was recommended by my creditors to get in touch with stepchange and they saved my circumstances and now I breathe, the stress has been removed and my debt is going down. Great company, compassionate staff and easy to deal with once you take the step and call them. Reviewed on: 23rd May 2025

They help alot by assisting people to repay their de...

They help alot by assisting people to repay their debts Reviewed on: 23rd May 2025

Helpful, kind and understanding

Everyone I have spoken to has been helpful, understanding and willing to listen and help to reassure me. Reviewed on: 23rd May 2025

Very helpful.

Very helpful. Non judgemental. Feel at ease talking to them. Reviewed on: 23rd May 2025

Step Change - Life Changers

From beginning to end Step Change treated me with respect, kindness and help. It took me 2 years plus to become debt free but is a wonderful feeling, I feel free! Reviewed on: 23rd May 2025

The Step Change website is very easy to navigate and...

The Step Change website is very easy to navigate and the detail needed to be entered to get advise are very easy to follow. In my case a debt management plan was advised and the setup and monthly management of this has been seamless and stress free. When I have had to speak to SC they have been very friendly and understanding everytime. Reviewed on: 23rd May 2025

StepChange the way to get your life back on track.

I was drowning in debt and was so stressed about it not knowing how to deal with it. once I built up enough courage to make that initial call I felt the weight of the world had been lifted. I didn’t feel judged and they gave me a clear plan on how to make a realistic debt management plan. Ten years on I have changed the way I spend money by ensuring I pay in cash that I have saved instead of using credit with the high interest rates. The valuable information and support I received from StepChange I now share with friends and family who may be heading in the same direction I was going prior to taking control of my debt. Reviewed on: 23rd May 2025

What would I do without StepChange its a question I...

What would I do without StepChange its a question I find asking myself quite often. To the brink of dispair to hope is how I would describe the work they do. Reviewed on: 23rd May 2025

Before approaching step change I was in a desperate...

Before approaching step change I was in a desperate financial situation after having severe fraud committed against me. Step change assisted me in setting a tight but realistic budget to enable me to address my debts. They contacted my creditors and got the repayment solutions accepted. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt advice
from My Debt Plan 4.85 from 353 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub