Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

View other StepChange products

4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

StepChange have been fantastic.

StepChange have been fantastic. I was in a really bad place not knowing what to do I had so much debt I couldn’t sleep. I was given StepChange number by a creditor and I rang. The advisor was fantastic and didn’t judge me just put my mind at ease and I have never looked back. Slowly my life is getting back on track. Reviewed on: 6th May 2026

StepChange has given a mental peace to struggle to c...

StepChange has given a mental peace to struggle to come back to the normal financial situation. Reviewed on: 6th May 2026

Best thing I ever did was contact StepChange, sympat...

Best thing I ever did was contact StepChange, sympathetic and supportive. Put a manageable plan together and it was a massive weight lifted. THANK YOU! Definitely recommend, don’t wait…you won’t regret it. Reviewed on: 6th May 2026

Good service

It’s been peaceful of mind for me since I have signed on with Stepchange , reasonable service and good communication with the team with understanding of my situation and being considerate Reviewed on: 6th May 2026

They have literally saved my sanity.

They have literally saved my sanity. Reviewed on: 6th May 2026

Stepchange enabled me to sort out my life by address...

Stepchange enabled me to sort out my life by addressing debt in a thorough and non judgemental way. They helped me to see that there was a way through. Don’t hesitate. Reviewed on: 6th May 2026

The calm in the midst of the storm

What can I say? The calm after the storm. StepChange is an excellent debt advice agency. I called them all panicky and stressed. From the moment I got to speak with an adviser, I started feeling relieved knowing and that there is a light up ahead somewhere. Reviewed on: 6th May 2026

Amazing system, easy to use website, super friendly...

Amazing system, easy to use website, super friendly non-judgemental telephone support staff Reviewed on: 6th May 2026

Help is at Stepchange

Never been in debt before, I was beside myself with worry. I thought my only way out, was not to be here. Stepchange were so understanding and so helpfull they made me realise it was not the end of the world. I still feel guilty, but I am paying my debt little by little. Reviewed on: 6th May 2026

Life changing

After a few bad years with a lot going wrong in my life I found myself with about 20k debt and just paying interest but not reducing the debt. I realised I would be in serious trouble if I did not seek help. I saw adverts of debt companies offering to consolidate loans but Iit would cost me more money which would have defied the object. I then came across StepChange who offered debt solutions tailored to my needs, to pay back what I owed without ruining my life completely. And most importantly not charging fees, which I would struggle to pay. I completed online forms and listed all my debts separated by priority and non priority debts. They helped me create a realistic budget, recognising where I could cut costs by cancelling subscriptions I didn’t need or didn’t even know I was still paying. If you want to be debt free you have to accept that some things are luxuries, which should not be indulged if you’re in debt. I’ve been paying for 2 years now, I can see my debt reducing and I know I will be debt free in under three years. And that’s feels good. It’s not a shame getting into debt, but it is not doing anything about it. StepChange is the best that could have happened to me and I will be forever grateful for the help I received. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt collection
from Ayom Debt Recovery 1.76 from 82 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub