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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

A very fair and understanding group of people.

A very fair and understanding group of people. Reviewed on: 23rd May 2025

After I had an operation to remove a cancer tumour I...

After I had an operation to remove a cancer tumour I had to take time off work and was only getting statutory sick pay and could afford to pay my debts, I telephoned Step Change and got the help I needed, so I could carry on with my chemotherapy after the operation, so I didn’t have to worry or stress about my debts. Reviewed on: 23rd May 2025

Step change helped me to overcome my financial stres...

Step change helped me to overcome my financial stress, and I'm now paying a manageable amount instead of being in the Red each month, absolutely fantastic comoany Reviewed on: 23rd May 2025

Superb service.

Superb service. It's given me control of my finances. Reviewed on: 23rd May 2025

Excellent, impartial advice

They are so helpful and explain the whole process thoroughly, at very difficult times in your life they do not just and offer the most practical assistance, they are life savers Reviewed on: 23rd May 2025

There was no judgement.

There was no judgement. Very professional and understood my situations. Reviewed on: 23rd May 2025

Stepchange have really helped us.

Stepchange have really helped us. It was so hard before and we felt really overwhelmed. It’s such a relief now having someone else managing it for us. All that stress has been taken away. It definitely feels like a weight has been lifted and we’re on our way to becoming debt free. Reviewed on: 23rd May 2025

Debts consolidated but DMP isn’t much less

Working with StepChange has been pretty good. Updating my monthly outgoing and change of debt information is a breeze. The only negative is around having a Debt Management Plan. The DMP hasn’t really left me any better off each month. At most I roughly pay £100-£200 less than I was paying and my disposable income feels so small that I can’t go on holidays and can barely save any money towards my emergency fund as all of it is going towards my debts, groceries and car upkeep. I wish companies like this also provided preparation advice for managing other outgoings whilst on a DMP. I think Christian’s against poverty provide such a service. Reviewed on: 23rd May 2025

Excellent & Professional,

Stepchange is one of excellent company in UK and top on that all the staff worked at there very professional customer service. That's only reason I will recommend 100% percentage. Reviewed on: 23rd May 2025

Thank you.

Thank you. Appreciate your help. Reviewed on: 23rd May 2025

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