Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

View other StepChange products

4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I had very serious debt problems step change helped...

I had very serious debt problems step change helped me work a plan to reduce my debt bye working out a plan which I could afford to pay Reviewed on: 6th May 2026

Just 1 call and my life changed.

Just 1 call and my life changed..friendly helpful ppl ..very easy to navigate and get sorted Reviewed on: 6th May 2026

So many people suffer and worry thinking each month...

So many people suffer and worry thinking each month brings more worry. Each month individuals are embarrassed, feel alone of how they will cope.To seek advice from stepchange shows you a plan to allow you to have a life rather than making yourself ill and just existing. Life is too short so when you need help remember reaching out and seeking advice like myself and many others has no shame. Reviewed on: 6th May 2026

StepChange have been fantastic.

StepChange have been fantastic. I was in a really bad place not knowing what to do I had so much debt I couldn’t sleep. I was given StepChange number by a creditor and I rang. The advisor was fantastic and didn’t judge me just put my mind at ease and I have never looked back. Slowly my life is getting back on track. Reviewed on: 6th May 2026

StepChange has given a mental peace to struggle to c...

StepChange has given a mental peace to struggle to come back to the normal financial situation. Reviewed on: 6th May 2026

Best thing I ever did was contact StepChange, sympat...

Best thing I ever did was contact StepChange, sympathetic and supportive. Put a manageable plan together and it was a massive weight lifted. THANK YOU! Definitely recommend, don’t wait…you won’t regret it. Reviewed on: 6th May 2026

Good service

It’s been peaceful of mind for me since I have signed on with Stepchange , reasonable service and good communication with the team with understanding of my situation and being considerate Reviewed on: 6th May 2026

They have literally saved my sanity.

They have literally saved my sanity. Reviewed on: 6th May 2026

Stepchange enabled me to sort out my life by address...

Stepchange enabled me to sort out my life by addressing debt in a thorough and non judgemental way. They helped me to see that there was a way through. Don’t hesitate. Reviewed on: 6th May 2026

The calm in the midst of the storm

What can I say? The calm after the storm. StepChange is an excellent debt advice agency. I called them all panicky and stressed. From the moment I got to speak with an adviser, I started feeling relieved knowing and that there is a light up ahead somewhere. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.40 from 69 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Collection
from Intrum 3.41 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub