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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Step Change - The best support you can get

A friend recommended Step Change to me when the loan and credit cards got on top of me. With the increasing interest rates, the monthly repayment have become unmanageable and I could not see the light at the end of tunnel. I was making higher payments than a minimum requirement but the total amount I have owed was not getting any lower. It is very embarrassing to admit a defeat and ask for help, however, it is the best decision I have made. They have helped me set up a payment plan and I can finally see there is a light at the end of tunnel now. I am pleased I can pay the full amount I have owed with more manageable repayments and cannot wait for the day, when I can finally say 'I am debt free'. Contacting Step Change is one of the best decisions I have ever made. Reviewed on: 6th May 2026

Very good experience always there to help someone in...

Very good experience always there to help someone in need. Reviewed on: 6th May 2026

I cannot say to much, but if it wasnt for these peop...

I cannot say to much, but if it wasnt for these people id of ended my life a long time ago....debt is no joke and these people actially cared and ha e made a massive difference to my outlook Reviewed on: 6th May 2026

Excellent

They are very helpful and give good advice Reviewed on: 6th May 2026

Easy helpful advice given.

Easy helpful advice given. Setting up my DMP was easy and has sorted all my debts into 1 simple payment each month to stepchange who then pay my creditors. Reviewed on: 6th May 2026

I highly recommend StepChange

The help I required was available quickly and provided without judgment. The relief I felt after engaging with StepChange was enormous and the whole process was not only efficient, but also hugely reassuring. Although I didn’t need much follow-up with my DMP, when I did have any issues they were dealt with quickly and professionally. Reviewed on: 6th May 2026

Step change have made a real difference to my financ...

Step change have made a real difference to my financial state - The template is very easy to use recording income and out goings and showing an affordable Amount to pay each month. Once an amount is agreed They contact your debtors on your behalf and arrange a payment plan and a direct debit is set up to pay them directly. They have taken so much stress and worry away from me financially and I am grateful they provide this service Thank you for great customer service and support Reviewed on: 6th May 2026

I was in debt and very disturb.

I was in debt and very disturb. They give me good advice and help me. Reviewed on: 6th May 2026

great company. i can not fault it.

i have been using them for a few years now and it has been great... i am paying my debt and i never have been harassed by the debtors. i would certainly recommend it to everyone. Reviewed on: 6th May 2026

I was at my wits end, not anymore.

I was at my wits end, not anymore. I had been gradually sinking deeper into debt and really didn’t know where to start trying to climb out, the got interest frozen and I can now see some light at the end of the tunnel Reviewed on: 6th May 2026

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