Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

View other StepChange products

4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Have always helped when I've called.

Have always helped when I've called.Taken a massive weight of my shoulders with my outstanding debts Reviewed on: 29th May 2026

I was having a nervous breakdown with all the debts...

I was having a nervous breakdown with all the debts i had until i found Step Change. They have been a blessing and have taken all the stress and heartache i was experiencing. They have been a Godsend. Reviewed on: 29th May 2026

I have always had help with my issue and excellent s...

I have always had help with my issue and excellent service from stepchange Reviewed on: 29th May 2026

Contacting StepChange.

When contacting StepChange I’ve personally found them understanding, non judgmental, actually caring, constructive and proactive. They will talk you through the stages to deal with your debt and advise the best solutions. I feel it’s a brilliant serve. Reviewed on: 29th May 2026

Step change has been very useful.

Step change has been very useful to me. They help with solutions you don't even know exist and they give all available options ensuring you make informed choices in how you deal with your debt issue. Step change are also always available to offer support at any stage of your journey and are always solution focused. Reviewed on: 29th May 2026

They were nothing but helpful and most importantly n...

They were nothing but helpful and most importantly non-judgmental!!! Helped me every step of the way, definitely recommend! Reviewed on: 29th May 2026

From day one of getting in touch with stepchange, th...

From day one of getting in touch with stepchange, they helped me out of a bad situation and showed there was light at the end of the tunnel and helped me turn things around. Reviewed on: 29th May 2026

Working hours cut.

My hours were cut from full time to a few hours a week. I was really worried about paying my credit cards. I got in touch with StepChange who were amazing and very helpful which took a lot of my stress away. I am so thankful to step change and look forward to being debt free. Reviewed on: 29th May 2026

Non judgmental

Staff friendly and talked through options. They were not judgmental and prepared affordable payment plan Reviewed on: 29th May 2026

From October 2022, after my partner died, I tried to...

From October 2022, after my partner died, I tried to keep paying my Credit Cards, and Loans, but it was to much for me to cope with as the income had dropped a great deal, so after watching Martin Lewis on tv I decided to go to StepChange online, I filled in the form, hiding nothing and within about a week I received an email saying my Debt Repayment Plan was all set up, it reduced my repayments by £377 a month, StepChange did all the negotiating with my 10 creditors too, my first re[ayment was in February 2023, I still have just over 5 years to go but I also have peace of mind and know I will repay every penny I used / borrowed so will also have a clear conscience as well when I’m done, I was reckless with money for sure and will NEVER apply for another Credit Card or Loan when I’ve cleared my current debts…thank you StepChange…Brian. Reviewed on: 29th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt advice
from National Debtline 4.40 from 69 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub