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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

I was over my head in debt I contacted StepChange th...

I was over my head in debt I contacted StepChange they helped me contacted the people I owed money to, and sorted out payments that I could afford Reviewed on: 29th May 2026

From the beginning I felt listened to.

From the beginning I felt listened to. & understood. I never felt judged or intimidated. I was given sound advice & helped with setting up my budget plan Brilliant service Reviewed on: 29th May 2026

Stepchange are reliable and helpful

Overall very good service and ever so helpful. All staff are thoroughly experienced and knowledgeable in the field of Debt Management Reviewed on: 29th May 2026

Stepchange have been very supportive and always unde...

Stepchange have been very supportive and always understanding and kind. They've helped me find solutions and I now can relax a little knowing everything is taken care of. Reviewed on: 29th May 2026

Life changing

Step changed has changed my life for the better.. I would recommend them any time. Very friendly and helpful. Give them a call for advice and help. You won’t regret it. Reviewed on: 29th May 2026

stepchange help me to take control back

stepchange as be helping me to get back on track and taking control of debts, i would recommend stepchange to all my friends and family Reviewed on: 29th May 2026

Helped me out when I needed it got all my debts in o...

Helped me out when I needed it got all my debts in one place and no more phone calls and harassment Reviewed on: 29th May 2026

very professional helpful when phoning in with a pr...

very professional helpful when phoning in with a problem Reviewed on: 29th May 2026

You’ve changed my life around thank you so much Step...

You’ve changed my life around thank you so much Stepchange. Reviewed on: 29th May 2026

Very professional and non-judgemental service.

Very professional and non-judgemental service. Easy to navigate online systems. Reviewed on: 29th May 2026

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Management
from Creditfix 4.63 from 795 reviews
Debt Solutions
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