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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Stepchange help me consolidate all my debt into one...

Stepchange help me consolidate all my debt into one monthly payment with a debit plan that hepls me budget my money saved my from a lot of stress and anxiety best thing I have ever done thank you stepchange Reviewed on: 23rd May 2025

They are so helpful and understanding , it’s changed...

They are so helpful and understanding , it’s changed my life Reviewed on: 23rd May 2025

Stepchange helped me through a very traumatic time i...

Stepchange helped me through a very traumatic time in my life. I had bills to pay, a sick child and a wife that had to leave her job to look after our child which suddenly blew a huge hole in our finances. I could not sleep at night, tried getting another job and eventually got to a place where I contemplated horrible thoughts about ending it all. I do not even remember how I found Stepchange but I did and they supported me through the darkest moment in my adult life. Put a plan together and got on top of my debts and I could finally breathe again. They have made a huge difference in my life and truth be told, probably saved it. Words cannot express how grateful I am. Reviewed on: 23rd May 2025

I trust Stepchange

Stepchange has been there for me in the hardest time. We feel vulnerable sometimes and do not want to share our struggle, but being honest can make things way better. Reviewed on: 23rd May 2025

Step Change your friend.

Whoever i talk to i get respect. Extremely helpful and always never patronising. Reviewed on: 23rd May 2025

I was devastated and distraught after I had a large...

I was devastated and distraught after I had a large benefit reduction. I had credit card and loan repayments that I just could not meet. step change were absolutely brilliant they didn’t judge were very calm and found me a solution that I could afford. Reviewed on: 23rd May 2025

The personal front Step Change is very supportive an...

The personal front Step Change is very supportive and professional, they will help when matters are out of control, unfortunately for myself the agreed payments are forever. Reviewed on: 23rd May 2025

Stress free step change 5plus year now there very he...

I been with step change 5plus year now there very helpful and understanding and help me sleep better at night thank u Reviewed on: 23rd May 2025

Very helpful team ,excellent service

Very helpful team ,excellent service Reviewed on: 23rd May 2025

When i heard about stepchange i rang them and it was...

When i heard about stepchange i rang them and it was the best phone call i made .They all the details of my debts and gave me the the best payment plan for my income. Yhey rang all the people i was in debt to gave them all a payment offer ehich yhey sccepted and i made a monthly payment to stepchange so sll the worry and stress was lifted from my shoulders.I am now debt free and cant thsnk stepchange enough gor there proffesional way they handled everything Reviewed on: 23rd May 2025

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